topic Re: LAB PA-200 fails 7.0.1 upgrade in General Topics

LAB PA-200 fails 7.0.1 upgrade

markwoll — Fri, 24 Jul 2015 15:25:19 GMT

I have a Lab PA-200 that I have been upgrading to the latest version of PAN OS for testing.

I have been uploading the OS file and upgrading for a while.

The 7.0 file worked fine. After the alert about 7.0. I attempted to upgrade to 7.0.1.

No joy. In Firefox and Chrome the upload dialog just sits there forever.

With IE 11 it finally gives the error: "upload file size exceeded system limit"

There is a critical error in the system log following this:

'Disk usage for / exceeds limit, 100 percent in use, cleaning filesystem'

I do not see this error following the stalled uploads with Firefox or Chrome

Is there a work around for this, or am I at a dead end?

Re: LAB PA-200 fails 7.0.1 upgrade

bmorris1 — Fri, 24 Jul 2015 23:05:48 GMT

Hi Markwoll,

You are not alone, I also have this issue. I would advise opening up a support case.

regards,

Ben

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Sat, 25 Jul 2015 01:07:19 GMT

Please check show output of the command

admin@lab-fw73> show system disk-space

no disk partition should be 100% or near to

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Sat, 25 Jul 2015 01:16:46 GMT

If the disk space is 100% for the first partition we need to take the root access and delete files. If some other partition are near to 100% you can delete some dynamic update, old PAN-OS

delete software version ?

delete anti-virus update ?

delete url-database ?

Re: LAB PA-200 fails 7.0.1 upgrade

bmorris1 — Sat, 25 Jul 2015 01:20:40 GMT

Hi Pakumar,

my sda2 partition is 99% full. The management plane has crashed twice in two days now and last night it became completely unresponsive but its ok after a reboot. I've deleted everything I can.

Ben

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Sat, 25 Jul 2015 01:38:21 GMT

Could you share the output of that command.

Doing a factory reset might help. The command to do a factory reset is

"request system private-data-reset"

Rate the helpful answer.

Re: LAB PA-200 fails 7.0.1 upgrade

bmorris1 — Sat, 25 Jul 2015 01:46:11 GMT

Hi Pakumar,

Sure,

admin@MN-PA-200> show system disk-space

Filesystem Size Used Avail Use% Mounted on

/dev/sda2 1.9G 1.8G 30M 99% /

/dev/sda5 6.6G 3.1G 3.2G 50% /opt/pancfg

/dev/sda6 1.9G 1.2G 618M 67% /opt/panrepo

tmpfs 1.3G 116M 1.2G 10% /dev/shm

/dev/sda8 2.4G 1.1G 1.2G 49% /opt/panlogs

I'll reset the box when I next have physical access.

thanks,

Ben

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Sat, 25 Jul 2015 01:55:21 GMT

Hi Ben,

We need to take the root access and deleted some files. To take root access you have to open a case with support.

Regards,

Pankaj Kumar.

Re: LAB PA-200 fails 7.0.1 upgrade

Brandon_Wertz — Sat, 25 Jul 2015 22:11:51 GMT

Is this going to be an issue for all PA-200s?

I've looked at some 200s I have any it appears I'm going to run into the same issue with disk space.

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Sun, 26 Jul 2015 00:28:40 GMT

Could you please let know the PAN-OS version on the PA 200. Not every firewall will cause the issues. Have management profile is turned on the Outside interface?

Re: LAB PA-200 fails 7.0.1 upgrade

Brandon_Wertz — Sun, 26 Jul 2015 02:08:37 GMT

6.1.4, but I want to upgrade them to 7.X.X train.

Re: LAB PA-200 fails 7.0.1 upgrade

markwoll — Mon, 27 Jul 2015 12:58:10 GMT

I currently have 7.0.0

I see the shortage.

Filesystem	Size Used Avail Use% Mounted on
/dev/sda2	1.9G 1.6G 235M 88% /
/dev/sda5	6.6G 4.0G 2.3G 65% /opt/pancfg
/dev/sda6	1.9G 1.4G 489M 74% /opt/panrepo
tmpfs	1.3G 116M 1.2G 10% /dev/shm
/dev/sda8	2.4G 623M 1.7G 28% /opt/panlogs

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Mon, 27 Jul 2015 16:28:30 GMT

Hi Markwoll,,

Ass its you Lab firewall you can export the config and can do a factory rest of the box and then try to upgrade the firewall. You can use the command "request system private-data-reset" to rest the box.

Regards,,

Pankaj Kumar

Re: LAB PA-200 fails 7.0.1 upgrade

markwoll — Mon, 27 Jul 2015 19:18:31 GMT

I did the export/factory reset as suggested.

After that I ran show system disk-space:

Filesystem	Size Used Avail Use% Mounted on
/dev/sda2	1.9G 1.5G 341M 82% /
/dev/sda5	6.6G 2.5G 3.8G 40% /opt/pancfg
/dev/sda6	1.9G 1.4G 489M 74% /opt/panrepo
tmpfs	1.3G 116M 1.2G 10% /dev/shm
/dev/sda8	2.4G 82M 2.2G 4% /opt/panlogs

I attempted to upload 7.0.1 and failed : Upload file size exceeded system limit.

I also had removed some old anti-virus files

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Mon, 27 Jul 2015 19:41:43 GMT

Could you please provide the output of the command

PA> delete software version ?

Re: LAB PA-200 fails 7.0.1 upgrade

markwoll — Mon, 27 Jul 2015 20:06:57 GMT

admin@AlexPA-200> delete software version

<value> Version

admin@AlexPA-200> delete software version

Invalid syntax.

admin@AlexPA-200>

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Mon, 27 Jul 2015 20:12:34 GMT

Please do not hit enter after that command just use ? mark and past the output. Following is the example

admin@PA-200> delete software version

6.1.0 6.1.0

6.1.2 6.1.2

6.1.3 6.1.3

6.1.4 6.1.4

<value> Version

Re: LAB PA-200 fails 7.0.1 upgrade

markwoll — Tue, 28 Jul 2015 12:41:53 GMT

The command does not return any version number. Just as it is shown below.

admin@AlexPA-200> delete software version

<value> Version

admin@AlexPA-200> delete software version

<value> Version

admin@AlexPA-200> delete software version

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Tue, 28 Jul 2015 16:10:56 GMT

Could you tried to download automatically instead of uploading. If it does not helps please open a support case some live troubleshooting is required.

Re: LAB PA-200 fails 7.0.1 upgrade

pankaku — Tue, 28 Jul 2015 16:12:57 GMT

PA 200 stores the PAN OS files in the following directory.

/dev/sda6 1.9G 1.1G 805M 57% /opt/panrepo