PA220 HA shutdown problem

clonesheep — Mon, 05 Oct 2020 15:53:42 GMT

Hello, I have an active/passive PA220 cluster which unfortunately had a shutdown and now I want to find out what exactly the reason was.
At Monitor -> System: HA Group 1: Dataplane is down: dataplane exit failure
HA Group 1: Moved from state Active to state Non-Functional HA Group 1: HA heartbeat backup information has been used for HA state change Chassis Master Alarm: HA-event HA2 link down HA Group 1: Ignoring session synchronization due to HA2-unavailable All HA2 links down The dataplane is restarting.

What could be the reason? Where can I find more details?

Re: PA220 HA shutdown problem

BPry — Mon, 05 Oct 2020 20:08:55 GMT

@clonesheep,

Since you're asking, I'm assuming that you aren't familiar with digging through the logs. Generate a Technical Support file on the effected unit and open up a TAC case for a root cause analysis. They'll be able to analyze the logs to determine if a RC can be found for the dataplane restart.

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PA220 HA shutdown problem

Re: PA220 HA shutdown problem