topic Re: Customer Experience Day is a great day to celebrate YOU! in General Topics

Customer Experience Day is a great day to celebrate YOU!

jennaqualls — Thu, 15 Oct 2020 00:29:03 GMT

October 6th is Customer Experience (CX) Day, so the LIVEcommunity wants to celebrate you!

Tell us:

Who has helped you along your customer journey in the LIVEcommunity or at Palo Alto Networks? Was it a community member?

What does customer experience day mean to you?

Celebrating Customer Experience (CX Day) on LIVEcommunity

Check down below to find out what customer experience means to the LIVEcommunity team!

Be sure to use the hashtag #CXDAY2020 with your discussion post, as one participant will win a special prize!

Re: Customer Experience Day is a great day to celebrate YOU!

vjowers — Tue, 06 Oct 2020 16:37:52 GMT

CX Day means it's a day to celebrate our customers, connect and appreciate them. In my mind, customers are first, being thoughtful of their experience, being helpful, supportive and helping them feel empowered, all while creating happy moments for them along the way.

Re: Customer Experience Day is a great day to celebrate YOU!

jadickson — Tue, 06 Oct 2020 16:40:45 GMT

What's really awesome about CX is that we have the chance every day to help someone -- sometimes many people at the same time! I love the fact that I am able to focus my work on the customers who are doing great things, because in ways both small and large, our team becomes a small part of their teams' accomplishments. That's pretty cool!

Re: Customer Experience Day is a great day to celebrate YOU!

jdelio — Tue, 06 Oct 2020 16:42:11 GMT

CXDay to me means that Customers are important, and worth celebrating. They use our products every day, and they look to us for help, and we want to do the best we can to help them. I also have a unique point of view because I have been a consumer/customer before, and I try to provide the same level service that I would like to receive.

Re: Customer Experience Day is a great day to celebrate YOU!

kiwi — Tue, 06 Oct 2020 16:42:54 GMT

I’m a simple guy and have a simple view on CX. Companies that provide their customers a pleasant experience, get happy customers; that makes my job even more enjoyable.

Re: Customer Experience Day is a great day to celebrate YOU!

jennaqualls — Tue, 06 Oct 2020 16:46:08 GMT

I am happy to be a part of a company that focuses on customer experience. We get the opportunity to work in an environment that is focused on meeting our customers needs. Customer experience means getting to know customers and what their needs are. We have endless opportunities to make great experiences for our customers. At the end of the day we wouldn't be where we are without our customers and that says a lot.

Re: Customer Experience Day is a great day to celebrate YOU!

agalindo — Tue, 06 Oct 2020 16:46:58 GMT

When I think of customer experience, I think of helping our customers and making their lives easier. I love that I work for a company that focuses on ensuring our customers are satisfied and are being taken care of. Customer experience is all about listening to our customer needs and making sure we are helping them.

Re: Customer Experience Day is a great day to celebrate YOU!

crasmussen — Tue, 06 Oct 2020 16:49:39 GMT

To me, customer experience is all about the human experience… and that means taking the time to learn about customer needs, listen to their feedback, and let them know their input matters.

Re: Customer Experience Day is a great day to celebrate YOU!

vcotton — Tue, 06 Oct 2020 17:00:42 GMT

Empathy is the hallmark of creating a great customer experience in a customer's journey. Our customers experience is a holistic perception in every interaction they have with our company and digital touch points. I am proud to be an active advocate and emissary of superior Customer Experience here at Palo Alto Networks. I feel supported by our leadership and our amazing team in this mission.

~vcotton, Platform Community Manager, LIVEcommunity

Re: Customer Experience Day is a great day to celebrate YOU!

icharkashy — Tue, 06 Oct 2020 19:03:25 GMT

For me as a Developer & UI/UX professional, good UX/UI investments into our platform interface enhance customer satisfaction. When I invest best coding and design practices in the user experience on our community site, I always keep in mind how to increase customer satisfaction. I believe it can solve so many user problems via recent UX techniques and self-service. Because of greater ease of use, customers want to come back for more; building emotional attachment to the LIVEcommunity, and as the result - customer loyalty.

Re: Customer Experience Day is a great day to celebrate YOU!

reaper — Tue, 06 Oct 2020 20:56:04 GMT

Kudos to @kiwi @jdelio @Remo @MP18 @BPry @OtakarKlier and @Brandon_Wertz for always helping people in need!

#CXDAY2020

Re: Customer Experience Day is a great day to celebrate YOU!

MP18 — Tue, 06 Oct 2020 21:05:10 GMT

CXDay2020

Customer satisfaction is the most important in any company.

Due to Customers we are here.

I love this Live community as I learned a lot from here specially from Cyber Elites.

We should keep helping everyone in this community.

Many Thanks to everyone for their great work in Live Community!

Best Regards

Re: Customer Experience Day is a great day to celebrate YOU!

Brandon_Wertz — Tue, 06 Oct 2020 21:59:38 GMT

To me #CXDAY2020 is about acknowledging to truly have a great product you have to also focus on on your customer's use and how they interact with your product. Especially in a product a critical as a network firewall, if the focus is on the customer; from how the UI is laid out to interact with the device to how support is offered. I think Palo does a great job at trying to address the user experience at all levels.

Having a robust collaborative community is a great way to add to the tool sets that us customers have in the various products

Re: Customer Experience Day is a great day to celebrate YOU!

SutareMayur — Fri, 09 Oct 2020 11:05:53 GMT

Palo Alto LIVEcommunity is all about sharing knowledge, caring for each others technical issues/problems and helping them to fix it. For most of the people like me, this is a great resource/platform of connecting with technical experts across glob, learn new things and grow!

#CXDAY2020

Many thanks to all the members of the community! Cheers!

Thanks,

Mayur

Re: Customer Experience Day is a great day to celebrate YOU!

pacarter — Tue, 13 Oct 2020 13:39:16 GMT

CX Day highlighting making the experience great for all involved. The designers develop technology that is awesome and ensure the experience when the customer interfacing with that technology is awesome as well.

#CXDAY2020

Re: Customer Experience Day is a great day to celebrate YOU!

agalindo — Mon, 19 Oct 2020 16:17:04 GMT

Thank you for celebrating CX Day with us! We appreciate your contribution and learning what customer experience means to you. Everyone had great responses and it was a great opportunity for us to come together and share our experiences. We are looking forward to celebrating this day again next year.

Congratulations to our randomly selected winner @SutareMayur!

Re: Customer Experience Day is a great day to celebrate YOU!

jennaqualls — Mon, 19 Oct 2020 16:21:16 GMT

Congratulations @SutareMayur! You've been randomly selected as a winner for participating in our #CXDay2020 discussion.

We'll be reaching out to you shortly. Stay tuned!

Thanks,

The LIVEcommunity Team

Re: Customer Experience Day is a great day to celebrate YOU!

SutareMayur — Wed, 21 Oct 2020 09:55:46 GMT

@jennaqualls,

I am thrilled to know that. Thank you so much !

Regards,

Mayur Sutare