topic Re: the ssl-vpn web page do not show up in General Topics

the ssl-vpn web page do not show up

proestel — Tue, 19 Jun 2012 01:06:51 GMT

PAN OS: 4.0.10

> less webserver-log sslvpn-error.log

default:1 main Error: Can't access DocumentRoot directory

default:1 main Error: Ignoring bad directive "DocumentRoot" at line 181 in /etc/appweb/sslvpn.conf

default:1 pool.1 Error: 404 "Not Found" for "/admin/Y-ivrrecording.php", file "/var/appweb/sslvpndocs/admin/Y-ivrrecording.php":

Can't open: /var/appweb/sslvpndocs/admin/Y-ivrrecording.php

default:1 pool.0 Error: 404 "Not Found" for "/admin/Y-ivrrecording.php", file "/var/appweb/sslvpndocs/admin/Y-ivrrecording.php":

Can't open: /var/appweb/sslvpndocs/admin/Y-ivrrecording.php

default:1 pool.2 Error: 404 "Not Found" for "/favicon.ico", file "/var/appweb/sslvpndocs/favicon.ico": Can't open: /var/appweb/s

slvpndocs/favicon.ico

default:1 pool.2 Error: 404 "Not Found" for "/favicon.ico", file "/var/appweb/sslvpndocs/favicon.ico": Can't open: /var/appweb/s

slvpndocs/favicon.ico

default:1 pool.1 Error: 404 "Not Found" for "/admin/cdr/counter.txt", file "/var/appweb/sslvpndocs/admin/cdr/counter.txt": Can't

open: /var/appweb/sslvpndocs/admin/cdr/counter.txt

default:1 pool.1 Error: 404 "Not Found" for "/admin/config.php", file "/var/appweb/sslvpndocs/admin/config.php": Can't open: /va

r/appweb/sslvpndocs/admin/config.php

default:1 pool.0 Error: 404 "Not Found" for "/scripts/clientValidation.js", file "/var/appweb/sslvpndocs/scripts/clientValidatio

n.js": Bad state

default:1 pool.0 Error: 404 "Not Found" for "/favicon.ico", file "/var/appweb/sslvpndocs/favicon.ico": Can't open: /var/appweb/s

slvpndocs/favicon.ico

default:1 pool.1 Error: 404 "Not Found" for "/favicon.ico", file "/var/appweb/sslvpndocs/favicon.ico": Can't open: /var/appweb/s

slvpndocs/favicon.ico

default:1 pool.2 Error: 404 "Not Found" for "/favicon.ico", file "/var/appweb/sslvpndocs/favicon.ico": Can't open: /var/appweb/s

slvpndocs/favicon.ico

default:1 pool.2 Error: 404 "Not Found" for "/lib/ext-latest/adapter/ext/ext-base.js", file "/var/appweb/sslvpndocs/lib/ext-late

st/adapter/ext/ext-base.js": Bad state

default:1 pool.0 Error: 404 "Not Found" for "/scripts/deployJava.js", file "/var/appweb/sslvpndocs/scripts/deployJava.js": Bad s

tate

default:1 pool.2 Error: 400 "Bad Request" for "", file "": Bad HTTP request

default:1 pool.2 Error: 404 "Not Found" for "/lib/utility.functions.js", file "/var/appweb/sslvpndocs/lib/utility.functions.js":

Bad state

Re: the ssl-vpn web page do not show up

sdurga — Tue, 19 Jun 2012 03:03:25 GMT

Please check whether you have enabled "response pages option" checked for the interface management profile that you have applied for the interface that is acting as ssl-vpn portal.

Re: the ssl-vpn web page do not show up

proestel — Tue, 19 Jun 2012 03:28:14 GMT

The management profile has the "response pages option" checked and it is assigned to the interface that is acting as ssl-vpn portal (loopback.1)

Re: the ssl-vpn web page do not show up

sspringer — Tue, 19 Jun 2012 18:55:16 GMT

These are strange errors. Has this worked in the past or is it a new configuration?

If it has worked in the past, I would start checking health of the device - for example maybe disk space is low or out of memory

> show system disk-space

> show system resources

- Stefan

Re: the ssl-vpn web page do not show up

proestel — Tue, 19 Jun 2012 20:21:34 GMT

It has worked in the past:

> show system disk-space

Filesystem Size Used Avail Use% Mounted on

/dev/sda2 3.8G 1.5G 2.1G 42% /

/dev/sda5 7.6G 4.3G 2.9G 60% /opt/pancfg

/dev/sda6 3.8G 1.2G 2.5G 32% /opt/panrepo

tmpfs 493M 37M 456M 8% /dev/shm

/dev/sda8 125G 74G 45G 63% /opt/panlogs

> show system resources

top - 15:16:36 up 82 days, 16:53, 1 user, load average: 1.04, 0.55, 0.43

Tasks: 95 total, 2 running, 93 sleeping, 0 stopped, 0 zombie

Cpu(s): 4.0%us, 4.0%sy, 5.3%ni, 84.9%id, 1.6%wa, 0.0%hi, 0.3%si, 0.0%st

Mem: 1007852k total, 967232k used, 40620k free, 11984k buffers

Swap: 2008084k total, 1427716k used, 580368k free, 446056k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND

23572 30 10 38028 1664 1444 R 17 0.2 0:00.09 pan_logdb_index

23570 20 0 4464 1020 800 R 4 0.1 0:00.05 top

20550 30 10 3892 1248 1088 S 2 0.1 0:00.05 genindex.sh

1 20 0 1832 556 532 S 0 0.1 0:27.58 init

2 15 -5 0 0 0 S 0 0.0 0:00.27 kthreadd

Re: the ssl-vpn web page do not show up

proestel — Thu, 21 Jun 2012 18:05:19 GMT

How is the health of the device?

Re: the ssl-vpn web page do not show up

tsrivastav — Sat, 05 Mar 2016 22:43:03 GMT

A new feature was introduced in PAN OS 6.1 To disable the Login page on Portal

If you will Enable this Feature and when the user will visit to the portal by https://portal address the page will not be presented to him however with the GP client he will be able to connect

The error which the user will get with this option checked is
https://portal address
404 page not found

So if you want your users to see the Portal page kindly Disble the same

Re: the ssl-vpn web page do not show up

tsrivastav — Sat, 05 Mar 2016 22:44:10 GMT