Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11 pm

agalindo — Tue, 03 Nov 2020 18:12:36 GMT

Info:

On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly.

The affected features include:

Case Management and Case Creation
Asset Management: Product Registration, License Activation, etc.
User Management
All other CSP functionality.

Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window. For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.

Updates will be posted on http://status.paloaltonetworks.com and the blog.

For answers to Frequently-Asked Questions, check out our FAQ blog for more information.

Thank you for your patience while we improve our services for you.

Re: Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11

kiwi — Thu, 22 Oct 2020 07:50:02 GMT

Bump

topic Re: Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11 in General Topics

Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11 pm

Re: Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11