Fail to fetch EDL form Cortex XDR on PANOS

Tutchapon — Thu, 22 Oct 2020 16:18:54 GMT

Hi all,

I have followed on the KB (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmqFCAS) but still no luck to fix the issue. service route is using default and certificate Profile is using Root CA as well

2020-10-22 23:12:22.932 +0700 EDLRefresh job started processing. Dequeue time=2020/10/22 23:12:22 2020-10-22 23:12:22.933 +0700 [DNS_API] default to getaddrinfo()! 2020-10-22 23:12:23.230 +0700 Error: pan_ebl_set_curl_proxy_info(pan_cfg_ebl.c:5673): failed to get proxy info 2020-10-22 23:12:23.232 +0700 Error: pan_get_ssl_conn_fail_on_cert(pan_sysd_util.c:105): failed to fetch: NO_MATCHES 2020-10-22 23:12:53.233 +0700 Error: ebl_fetch_url_from_remote_libcurl(pan_cfg_ebl.c:1908): EDL vsys1:Cortex_EDL curl_easy_perform failed, Err(28):Timeout was reached 2020-10-22 23:12:53.233 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) calling edl_file_create.sh - tmpfile : /opt/pancfg/mgmt/devices/localhost.localdomain/vsys1_Cortex_EDL.ebl.tmpxx, file : /opt/pancfg/mgmt/devices/localhost.localdomain/vsys1_Cortex_EDL.ebl.tmp 2020-10-22 23:12:55.234 +0700 Error: ebl_verify_fetched_copy(pan_cfg_ebl.c:2387): EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) No valid entries found. Timeout was reached 2020-10-22 23:12:55.264 +0700 Error: ebl_update_local_file(pan_cfg_ebl.c:2861): EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Unable to fetch external dynamic list. Timeout was reached. Using old copy for refresh. 2020-10-22 23:12:55.264 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Valid entries(0) lines skipped(1) 2020-10-22 23:12:55.264 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) No valid ips found in list file 2020-10-22 23:13:07.999 +0700 [DNS_API] default to getaddrinfo()! 2020-10-22 23:13:07.999 +0700 [DNS_API] default to getaddrinfo()! 2020-10-22 23:13:08.090 +0700 client device reported Phase 1 was SUCCESSFUL 2020-10-22 23:13:08.248 +0700 /opt/pancfg/mgmt/devices/localhost.localdomain/.refreshed-candidate.xml saved as /opt/pancfg/mgmt/devices/localhost.localdomain/refreshed-candidatecfg.7017.xml 2020-10-22 23:13:08.251 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Manual Refresh job success

Re: Fail to fetch EDL form Cortex XDR on PANOS

BPry — Thu, 22 Oct 2020 20:44:13 GMT

@Tutchapon,

Just to verify that you are using the gd-class2-root.crt in the certificate profile and you've verified that the firewall is actually allowed to pull the list via your security rulebase and the traffic isn't getting dropped. It looks like your failing on the SSL cert.

topic Fail to fetch EDL form Cortex XDR on PANOS in General Topics

Fail to fetch EDL form Cortex XDR on PANOS

Re: Fail to fetch EDL form Cortex XDR on PANOS