topic Re: Access Denied on doc links within Live Community in General Topics

Access Denied on doc links within Live Community

DCas — Thu, 04 Jun 2020 14:29:06 GMT

Maybe it's because I'm new here. BUT, every doc link I click on via a post in the Live Community gives me an 'Access Denied. You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue.'

What am I missing? Please help.

Below are several of the links I've tried and all give me this message.

https://live.paloaltonetworks.com/docs/DOC-1628
https://live.paloaltonetworks.com/docs/DOC-3377
https://live.paloaltonetworks.com/docs/DOC-1113
https://live.paloaltonetworks.com/docs/DOC-1517
https://live.paloaltonetworks.com/docs/DOC-3700

🙂

Re: Access Denied on doc links within Live Community

CEkanayake2 — Fri, 30 Oct 2020 09:25:56 GMT

https://live.paloaltonetworks.com/t5/welcome-to-live/common-palo-alto-networks-support-questions/ta-p/289214#%23archive

Quoting

"This message may have appeared because you are trying to access an article that is restricted. To access the article, make sure you are logged in, as some articles may require an active support contract linked to your account. Also, you may see this message if you are trying to access a page that has been archived because its content is outdated."

Re: Access Denied on doc links within Live Community

DCas — Wed, 20 Jan 2021 16:29:09 GMT

Thanks for the reply. I do have an active support contract for several of our firewalls. So maybe it is just an old article. Just weird that would mean every article I try and it is that old then. Hmm...