topic Re: No serial no or Auth Code on VM in General Topics

No serial no or Auth Code on VM

nitesharbale — Sat, 07 Nov 2020 11:22:00 GMT

Hello All,

I want to create support account to license my palo alto vm.

But while registering it is asking for Device Serial no or Auth Code and Sales Order no or Customer ID, wheareas i dont have any of these. My PA VM does not show serial no. Snap attached . I downloaded authorization code from PA FW but that is uuid & cpuid.

How can i create support account ?. Please help.

Thankyou

Re: No serial no or Auth Code on VM

BPry — Sun, 08 Nov 2020 02:14:08 GMT

@nitesharbale,

So you just did PAYG? There's two options when you register for a new support account, you'll need to select the usage-based VM-Series and you just need toe serial number and the CPU-ID which you can get directly from the firewall.

Re: No serial no or Auth Code on VM

nitesharbale — Sun, 08 Nov 2020 06:16:22 GMT

@BPry I downloaded PA VM image from some random site. Now i want to activate free trail license to start practise. I am trying to create account from my organisation email address. But dont have serial no/Auth code to mention there.

Re: No serial no or Auth Code on VM

BPry — Sun, 08 Nov 2020 06:41:07 GMT

@nitesharbale,

You won't be able to create a support account without purchasing a product, and you can't activate any trial licenses without an account or working with an account team.