topic I can't open Support Cases. in General Topics

I can't open Support Cases.

SeungJunKim — Wed, 18 Nov 2020 07:48:19 GMT

I can't open Support Cases.

Becauase single sign on error.

I cleared the browser cache and tried with other browsers too.

Other options work fine, but only the Support Cases is not open.

What should I do?

reaper — Thu, 26 Nov 2020 14:40:19 GMT

are you sure you're allowed to open support cases?

if you access device > support on your firewall, does it say premium, standard or premium partner ?

if it's premium partner, you will need to go through your VAR for support (else try incognito mode)