topic Re: Panorama VM running on ESXi 6.7? in General Topics

Panorama VM running on ESXi 6.7?

Carracido — Tue, 12 Nov 2019 08:46:00 GMT

Dear community,

I had a Panorama VM running Pan-OS 8.1 without any issue on top of VMware ESXi 6.7, after upgrading to 9.0.4 the host is rebooting the VM from time to time with the following error log:

"..........reset by vSphere HA. Reason: VMware Tools heartbeat failure. A screenshot is saved at......"

The screen-shot taken when the VM crashes is just a full black picture.

According to the compatibility matrix don´t know if ESXI 6.7 is supported but the VM was working totally fine with before upgrading to 9.0

https://docs.paloaltonetworks.com/compatibility-matrix/panorama/panorama-hypervisor-support

Does anyone have stable VMs running on top of ESXi 6.7?

Thanks in advance.

Re: Panorama VM running on ESXi 6.7?

BatD — Tue, 12 Nov 2019 09:04:16 GMT

@Carracido Looks like the matrix may be out of date, becaue teh admin guide says support for 6.7. One thing to note is if you deployed 8.1.0 ova the VM hardware was vmx-09, while in 9 it is vmx-10. I am not sure if this is really the rason for not working and t could be a fault condition or a bug with 9 and you can escalate it with support.

"VMware ESXi with vSphere 5.5, 6.0, 6.5, and 6.7"

https://docs.paloaltonetworks.com/vm-series/9-0/vm-series-deployment/set-up-a-vm-series-firewall-on-an-esxi-server/vm-series-on-esxi-system-requirements-and-limitations/vm-series-on-esxi-system-requirements.html

Re: Panorama VM running on ESXi 6.7?

GabrielBryson — Fri, 20 Nov 2020 13:51:19 GMT

FYI this happened to two customers, in both instances VM backups were running (snapshots) at the time the Panorama rebooted, it seem like a VM Memory was exhausted causing Pano reboot.

Hope this helps