topic Re: Active Directory Users & Computers Latency with GlobalProtect in General Topics

Active Directory Users & Computers Latency with GlobalProtect

MoezMania — Fri, 09 Oct 2020 17:23:14 GMT

Hello All

anyone still experiencing high latency with ADUC, i tried several version of globalprotect, including the recent one 5.2.3-22, it takes me 5 to 10 min to search/display in AD users and computers. this issue keeps happening and did not see any concrete resolution from Palo Alto.

the only version from what i tried which does not have this issue is 5.0.8.

i saw several threads talking about changing registry value, or executing commands with powershell. for a regular users without knowledge or high privileges on their business PCs to do so, what is the solution ???

should i stick to version 5.0.8 and forget the new versions released by Palo Alto.

i will appreciate any help/comments to find a solution to this chronic ongoing issue.

thank you

Re: Active Directory Users & Computers Latency with GlobalProtect

S.Cantwell — Mon, 19 Oct 2020 17:33:19 GMT

Hello there.

Generally, the GP client is generally used for connecting remotely from device to corporate network.

I am not aware, once a client to site VPN is established, that the GP client itself causes slowness in the network.

Other reasons for this could be, Content profiles, Zone Protection, DoS protection profiles, etc.

What info can you share with the group?

Re: Active Directory Users & Computers Latency with GlobalProtect

MoezMania — Mon, 19 Oct 2020 20:02:01 GMT

The issues has been fixed in version 5.1.6. I have tested and it's working great. Thanks

here the bug id

GPC-11466

Fixed an issue on Windows 10 endpoints where the Active Directory Users and Computers (ADUC) application experienced high latency when users established a GlobalProtect connection.

Re: Active Directory Users & Computers Latency with GlobalProtect

dfreeman — Thu, 22 Oct 2020 18:46:13 GMT

In 5.1.6 it was fixed, but in 5.2.3-22 it seems to be broken again. It just took 22 minutes to open ADUC on my workstation.

Re: Active Directory Users & Computers Latency with GlobalProtect

dpeterson4 — Mon, 09 Nov 2020 19:19:50 GMT

Using 5.2.3 and this seems to be broken again. I believe it has something to do with the split DNS config introduced in 5.2. Can someone confirm?

Re: Active Directory Users & Computers Latency with GlobalProtect

AnalysisMan — Mon, 23 Nov 2020 20:46:41 GMT

I have faced this issue in GP v5.2.4 as well.

Re: Active Directory Users & Computers Latency with GlobalProtect

MoezMania — Mon, 23 Nov 2020 22:47:42 GMT

I confirm, 5.2.3 and 5.2.4 are having issue with ADUC (active directory users and computers). i rolled back to 5.1.6 for now

Re: Active Directory Users & Computers Latency with GlobalProtect

AnalysisMan — Mon, 23 Nov 2020 22:49:32 GMT

It looks okay in GP 5.1.7.

Re: Active Directory Users & Computers Latency with GlobalProtect

JuliusJFuller — Tue, 09 Nov 2021 17:24:49 GMT

5.2.8 is having issue with ADUC (active directory users and computers). It takes about 4 to 5 min to open ADUC.

Re: Active Directory Users & Computers Latency with GlobalProtect

dfreeman — Tue, 09 Nov 2021 18:49:52 GMT

Try shutting off IPv6 on your workstation, I know that has fixed the issue for some other users.