topic Re: https://etm.ru website haven't open in General Topics

https://etm.ru website haven't open

LEDV-TCSNetwork — Tue, 24 Nov 2020 12:43:17 GMT

Hi All,

We have tried to access one Russia URL (https://etm.ru) from our INT-trust and VPN zone while the result is ERR_HTTP2_PROTOCOL_ERROR and have tried with different browser but result is same . We could access through VPN external US gateway ( In our global product we have multiple external gateways) but it wasn't work from rest of the gateway and internal - Trust networks. in VPN all gateway and internal-trust sources hitting on same policy ( Internal to external ) and as per our firewall rule we can access the all external site's from this rule. while monitoring the traffic i could see access log but actually that was not happen from browser so please help me to access the same

Re: https://etm.ru website haven't open

kiwi — Thu, 26 Nov 2020 13:40:20 GMT

Hi @LEDV-TCSNetwork ,

This seems to be an issue with the server. I'm getting the exact same error from any connection towards this website. No Palo Alto Networks device involved.

Cheers,

-Kiwi.

Re: https://etm.ru website haven't open

LEDV-TCSNetwork — Thu, 26 Nov 2020 13:46:13 GMT

Hi Kiwi,

Thanks for your update, but we can access through office LAN (through PA firewall) and as i mentioned one global protect external gateway as well but the issue was only other global protect external gateway ( both gateway are in same portal)

Thanks,

Suriya