topic Frequent connectivity issue- How to collect Globalprotect logs? in General Topics

Frequent connectivity issue- How to collect Globalprotect logs?

SThatipelly — Fri, 04 Dec 2020 20:35:41 GMT

I have a user who is complaining about a frequent connectivity issues that happens throughout the day on Globalprotect VPN. I don't see any logs on firewalls but want to check the client logs. Is there a way we can collect logs on GP clients for a whole day but not on-demand(as the issue happens at random intervals)?

Thanks.

Re: Frequent connectivity issue- How to collect Globalprotect logs?

MP18 — Sun, 06 Dec 2020 04:02:53 GMT

@SThatipelly

If you want to see GP client logs please check this article it explains in detail checking the client logs.

You can ask the Client if can give you timestamp when the connection was disconnected and then you can check the PAN GPS logs.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS

Regards

Re: Frequent connectivity issue- How to collect Globalprotect logs?

SThatipelly — Mon, 07 Dec 2020 14:57:22 GMT

@MP18 So, I can just ask the user to hit the 'collect logs' tab after the issue has occurred and it will contain all the logs?

Re: Frequent connectivity issue- How to collect Globalprotect logs?

MP18 — Fri, 11 Dec 2020 04:46:19 GMT

@SThatipelly

Yes it will.

Regards