topic GlobalProtect Data File could not able to download in General Topics

GlobalProtect Data File could not able to download

bit_byte — Mon, 14 Dec 2020 18:54:08 GMT

The GlobalProtect data file, located on the Device tab > Dynamic Updates contains the OPSWAT file. We could not able to download it.

We have scheduled download but still it is not working and other content update is working fine.

Please find below logs:

> less mp-log avdata.log

Mon Dec 13 07:30:03 +02 2020 : query string serialNumber=1604760636&apiKey=&featureName=globalprotect&currentGPVersion=0&currentOSVersion=10.0.2

Mon Dec 13 07:30:03 +02 2020 : data center answer <?xml version="1.0" encoding="utf-8"?>

<result>The software version is no longer eligible for updates</result>

<file_version />

<file_location />

<encryption_key />

</GlobalProtect>

@BPry

@kadak

Re: GlobalProtect Data File could not able to download

bit_byte — Mon, 14 Dec 2020 19:06:47 GMT

in this above log we can able to see: software version is no longer eligible for update.

Is this any bug for this version .

Pan OS version:10.2

<result>The software version is no longer eligible for updates</result>

<file_version />

@mr.linus

Re: GlobalProtect Data File could not able to download

BPry — Tue, 15 Dec 2020 04:07:34 GMT

@bit_byte,

Do you have an active Globalprotect Gateway license? I'm not seeing that issue on my lab 10.0.3 installations going back to when they were running 10.0.2, and I'm not seeing any existing bugs noted that would be related. Usually you would expect to see the lastModified properly displayed, and yours appears to be erroring out.

If it's not a licensing issue, I would engage TAC so they can take a look at things. If you had an active update I would recommend removing it and clearing the cache, but there's no indication that you even have one active.