topic Re: No internet access after connecting to Gobal Protect in Mac in General Topics

No internet access after connecting to Gobal Protect in Mac

LThankachen — Sat, 16 Feb 2019 19:11:25 GMT

Hello Friends, please anyone, can you help to solve the below issue. I am not able to connect the internet after connecting to GP, version 4.1.8 in Mac Mojave 10.14.3. In windows it works fine. regards, Liju

Re: No internet access after connecting to Gobal Protect in Mac

nextgenhappines — Sun, 17 Feb 2019 14:25:30 GMT

Did this config ever work on this MAC before?

If this is a new install of GP on this mac, you may want to go to system preferences -> Security & Privacy -> Under General make sure Allow apps from downloaded from , it does not have Global Protect or PANGPS listed..

Re: No internet access after connecting to Gobal Protect in Mac

LThankachen — Sun, 17 Feb 2019 15:02:18 GMT

Hi,

Thanks for the reply. I did the same at the time of installation, as it was not connecting initially.

Now the connection is established and after that I am not able to browse internet. Any internal portal from office can be opened.

No external URL's.

thanks

Re: No internet access after connecting to Gobal Protect in Mac

nextgenhappines — Sun, 17 Feb 2019 20:41:48 GMT

Without more detail setup information, it is difficult to tourbleshoot it.

Everything works on a Windows machine, just not on a MacOS device after connect to the global protect portal?

Do you get the correct ip address assigned to the MacOS device? Does your security policy allow ping? Can you ping the global protect gateway? Can you ping like 8.8.8.8 ?

Re: No internet access after connecting to Gobal Protect in Mac

JuanGutierrez — Fri, 27 Mar 2020 19:24:24 GMT

Hi, seen this issue before. Had user restart his modem and restart his machine. He was able to connect and browse the Internet fine after that.

Re: No internet access after connecting to Gobal Protect in Mac

payucon — Sat, 04 Apr 2020 15:13:24 GMT

Mine isn't working too, I'm using catalina I have to disconnect from vpn in order to get internet. On windows I don't see this issue.

Has anyone solved it yet?

Re: No internet access after connecting to Gobal Protect in Mac

Corney — Tue, 12 May 2020 11:06:22 GMT

Hi all,

I am just wondering if anyone has a resolution for this at all? I am thinking it's either a hardware or software issue (i know this is obvious but hear me out) I have it working on a laptop with no issues at all. It was working on my desktop PC however I have just completed an upgrade of the main mobo and some of the trimmings and now when I connect I can remote back on to work with no issues however I can't browse the web on my local machine but I could before.

It's a strange issue for sure but I think it's a windows setting somewhere which is causing this issue?

Re: No internet access after connecting to Gobal Protect in Mac

hoyomi — Mon, 08 Jun 2020 15:22:27 GMT

Has anyone got a solution for this? I'm using macOS 10.15.5 and GP 5.1.1-12

I agree that the internet is not completely down but some routing issues. traceroute to 8.8.8.8 works both with or without GP, except it is extremely slow with GP.

I even tried a Windows 10 VM on my mac (macOS 10.15.5) without changing any mac configuration. And it works perfectly fine.

I'm thinking it could be some compatibility issue between GP and macOS, but I'm not sure what to check next.

Re: No internet access after connecting to Gobal Protect in Mac

tlroi4401 — Wed, 10 Jun 2020 19:26:28 GMT

I am having the same experience.

When I connect to our VPN to begin with, it works as you'd expect. When I map an SMB share, it's almost like the tunnel goes down. I can't ping or connect to anything internal (where i'm VPN'd in), however, I can ping 8.8.8.8. When I disconnect from the VPN, everything continues normally.

We are using PAN-OS 9.1.2 and GP 5.1.4; MacOS 15.5

Re: No internet access after connecting to Gobal Protect in Mac

Kenjutsu — Tue, 28 Jul 2020 10:33:31 GMT

Today, I did a clean install of Mojave 10.14.6 with GP 5.1.1-12.

Internet access is working fine, but as soon as I connect to the company vpn via GP, I no longer have internet access. ping 8.8.8.8 times out. When I disconnect, internet access is restored

Re: No internet access after connecting to Gobal Protect in Mac

tjleonard — Tue, 28 Jul 2020 16:23:15 GMT

I'm still have the same problems as well...I've even replaced the firewalls from Palo 3020 to Palo 850...

Re: No internet access after connecting to Gobal Protect in Mac

hoyomi — Tue, 28 Jul 2020 16:48:31 GMT

It could be anti-virus app blocking the network traffic. In my case, it was Kaspersky. As soon as I switched to Norton, everything works fine now.

Re: No internet access after connecting to Gobal Protect in Mac

tjleonard — Tue, 28 Jul 2020 20:34:42 GMT

Not AV in my case. I actually don't lose network connectivity, I lose DNS and connectivity to where the VPN is. When you're connected to the VPN, DNS comes from across the tunnel and therefore, that stops working. GP says you're still connected the entire time. I also can easily trigger it by mapping an SMB share. It maps, I go to open the first folder level and it's over.

Re: No internet access after connecting to Gobal Protect in Mac

Kenjutsu — Wed, 29 Jul 2020 05:52:49 GMT

I have no AV installed. Just a fresh/clean install of Mojave 10.14.6

Re: No internet access after connecting to Gobal Protect in Mac

Morzen — Fri, 18 Dec 2020 01:11:24 GMT

Did you mange to get a solution , I am having the same problem

Re: No internet access after connecting to Gobal Protect in Mac

tjleonard — Fri, 18 Dec 2020 14:35:11 GMT

Unfortunately no. I see people mentioning it in many locations but no one posts the solution they find. I find that if I go to a DFS share via SMB, it'll trigger 10/10 times. If I go to just a normal file share via SMB, it'll only trigger about 3/10 times...

Re: No internet access after connecting to Gobal Protect in Mac

Morzen — Fri, 18 Dec 2020 14:43:29 GMT

Same with me , changing the DNS did not work neither ....I don't know if anyone from PaloAlto can jump in ?

Re: No internet access after connecting to Gobal Protect in Mac

tjleonard — Fri, 18 Dec 2020 17:15:44 GMT

I can even add that it doesn't happen on a full tunnel VPN, only split-tunnel VPN and I have replaced our firewalls since we started having the problem (had a 3020, went with 850). GP version doesn't matter, I've used dozen's of different versions since this came out, and I've even disabled IPv6 as I found on a forum and didn't have any luck.

I'm sure there are other things I'll remember and post here. I'm really interested in a solution, but not had time to call Palo and spend hours and hours on the phone when it only affects Macs (and we only have 6 mac's, and I'm the only one that access SMB shares).