topic Re: Techsupport file not generate in General Topics

Techsupport file not generate

Joshan_Lakhani — Tue, 22 Dec 2020 19:51:14 GMT

when i generate the tech support file from GUI it's start after we min the loading process is remove and failed to generate the tech support file and we cannot see on GUI

PAN-OS version : 8.1.9

Please advise

Re: Techsupport file not generate

S.Cantwell — Tue, 22 Dec 2020 22:23:17 GMT

Have you tried to do this from command line

request tech-support dump

you can look at show jobs all, and find the error'd job id number and perform a "show jobs id xxxxxx" to see the message.

Else, contacting support directly.

Perhaps a software upgrade, a FW reboot, a restart of the management plane, etc.. any could be some you could do to help troubleshoot the issue and move it forward towards resolution.

Re: Techsupport file not generate

reaper — Wed, 23 Dec 2020 09:42:03 GMT

hi @Joshan_Lakhani

check if there's still space available on the disk, and try to clear up some space if needed: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS

then try again

alternatively try running it from CLI:

tftp export tech-support to 192.168.27.7