topic Re: Remove devices form the customer portal in General Topics

Remove devices form the customer portal

Jamesy — Mon, 04 Jan 2021 14:42:59 GMT

Hi there,

We have several older model devices that we no longer use in production so I wanted to remove them from the customer portal. I don't see an obvious way to do this so I wanted to put the question out there. How do I/ can I even, remove devices from the customer portal?

Re: Remove devices form the customer portal

OtakarKlier — Mon, 04 Jan 2021 19:36:19 GMT

Hello,

I think you have to open an admin case. I could be wrong as I dont recall ever doing this.

Regards,

Re: Remove devices form the customer portal

BPry — Mon, 04 Jan 2021 23:46:47 GMT

@Jamesy,

As @OtakarKlier mentioned you have to enter an admin case to get these removed. Short of that, you could create a few Device Tags that you could use to filter things. That would allow you to filter your list by the assigned tag without having to hunt and peck through things.

Re: Remove devices form the customer portal

Jamesy — Tue, 05 Jan 2021 09:25:39 GMT

@OtakarKlier , @BPry Thanks you both very much for your replies. I will get a ticket opened with support.