Cortex XDR mismatch between version of agent and cloud console

Carracido — Thu, 07 Jan 2021 16:50:31 GMT

Dear community,

For some of the XDR agents there´s a version mismatch between the software installed on the endpoint and the one displayed on the console in the cloud.

Example: I installed 7.1 and the agent´s window is showing the right version but in the console in the cloud the agent version for this endpoint is showing 7.2. Does anyone else have the same issue?

The agent is checked-in with the cloud and there´re no any operational issue.

Thank you!

Re: Cortex XDR mismatch between version of agent and cloud console

BPry — Thu, 07 Jan 2021 19:24:36 GMT

@Carracido,

So I've noticed this when the agent is scheduled to be upgraded and simply hasn't done the upgrade yet. Do you have agent upgrades being done manually or have you enabled auto agent upgrades when it could be queued for an upgrade?

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Cortex XDR mismatch between version of agent and cloud console

Re: Cortex XDR mismatch between version of agent and cloud console