topic Re: critical : Chassis Master Alarm: Temperature on PA-5050 in General Topics

critical : Chassis Master Alarm: Temperature on PA-5050

MohammedAsik — Thu, 14 Jan 2021 05:42:45 GMT

Hi Team

We are getting below critical alarm in firewall. Please let me know how to resolve this issue

Regards

Mohammed

Re: critical : Chassis Master Alarm: Temperature on PA-5050

SutareMayur — Thu, 14 Jan 2021 06:26:56 GMT

@MohammedAsik,

It seems the temperature threshold is hitting critical thresholds. You need to check room temperature where the device is kept. Also sometimes temperature may go high due to dust on the device.

Re: critical : Chassis Master Alarm: Temperature on PA-5050

MohammedAsik — Thu, 14 Jan 2021 06:32:18 GMT

Hi Mayur

Data center temperature seems to be cool since other devices into same rack is not getting affected. Only on pa firewall getting this alarm.

if i clean the dust.. is the issue get resolve ?

Regards

Mohammed

Re: critical : Chassis Master Alarm: Temperature on PA-5050

SutareMayur — Thu, 14 Jan 2021 07:41:14 GMT

HI @MohammedAsik ,

Normally if there is dust on the firewall FANs and/or FAN trays, it may cause high temperature as it is for providing the ventilation & cooling for the firewall.

Re: critical : Chassis Master Alarm: Temperature on PA-5050

reaper — Thu, 14 Jan 2021 08:57:51 GMT

check if perhaps the firewall is mounted above another device that is giving off heat

I once had a firewall cook due to a server below it generating excessive heat and venting upwards

Re: critical : Chassis Master Alarm: Temperature on PA-5050

MohammedAsik — Fri, 22 Jan 2021 05:47:27 GMT

We have checked on firewall and there is no dust in the fans.Also firewall is not sitting on any other server.

So what would be the reason for high threshold temperature alarm ?

Regards

Mohammed