topic GlobalProtect iPad VPN App in General Topics

GlobalProtect iPad VPN App

WabidWabit — Mon, 25 Jan 2021 15:52:46 GMT

We have many users getting a pop up reading

The Network connection is unreliable and GlobalProtect reconnected using an alternate method. You may experience slowness when accessing the internet or business applications.

Anyone seen this and what maybe causing it? We have never had any issues with GP VPN on any devices for years now/ or since using Cisco VPN.

Thank you

ChazBo

Re: GlobalProtect iPad VPN App

Mick_Ball — Tue, 26 Jan 2021 17:32:45 GMT

we have about 900 iPads on GP and never had this reported and never seen it myself... is it a message from GP or the iPad system. what does it tell you in the logs? (pangps). that may help....

Re: GlobalProtect iPad VPN App

WabidWabit — Tue, 26 Jan 2021 17:49:55 GMT

@Mick_Ball

Thank you for the reply, we found the iPads had an older version which caused the disconnect and reconnects each time they connected, our device management system failed to do the iPads but were able to update the iPhones. Lesson learned..

However they did find the issue from the logs so good call..

Thank you

Re: GlobalProtect iPad VPN App

WabidWabit — Tue, 26 Jan 2021 17:51:11 GMT

BTW, it was GP's message.

Thank you

Re: GlobalProtect iPad VPN App

danoman2 — Thu, 06 May 2021 11:56:17 GMT

I'm getting that message on windows and apple products after upgrading to preferred release 5.2.5-84. Has anyone been able to isolate what the cause of this message is? Something to note, I did find that the message only comes up when also connected to our corporate network. Obviously there shouldn't be a reason to be connected to VPN while also on the network physically. Is there any way to suppress this message through the config?

Re: GlobalProtect iPad VPN App

WabidWabit — Thu, 06 May 2021 12:25:50 GMT

Sad thing @danoman2 is all out Laptops now get the message once we updated to 5.2.5-66 and the iPads/iPhones are fine, All I can think of is a setting somewhere in the Palo settings on the firewalls, I have not found a fix but I do know it does not make a difference on performance when connected, I also take a speed test with Solarwinds on every update and record it to see if there are any differences since it has been deadly slow since 5.0

Re: GlobalProtect iPad VPN App

WabidWabit — Thu, 06 May 2021 12:28:00 GMT

Sorry, just found this - https://www.reddit.com/r/paloaltonetworks/comments/llvjfl/globalprotect_how_to_disable_alert_that/

Re: GlobalProtect iPad VPN App

danoman2 — Thu, 06 May 2021 12:29:56 GMT

Sweet! Thank you @WabidWabit I'll check that link out. So in your mind, since 5.0, global protect is slow in general but the message you are seeing on laptops doesn't actually appear to be affecting performance? That has been my experience as well. No difference in actual performance.

Re: GlobalProtect iPad VPN App

WabidWabit — Thu, 06 May 2021 12:33:30 GMT

You're welcome, That is correct, no performance difference.