topic Re: No Internet Access after Installing GlobelProtect 5.1.3-12 in General Topics

No Internet Access after Installing GlobelProtect 5.1.3-12

gavineoconnor — Wed, 03 Feb 2021 10:45:32 GMT

Hi,

I had problems installing GlobelProtect on my Mac, thinking it was my Mac I've wiped the hard drive and installed a fresh copy of Big Sur 11.2, and have installed no other apps.

Mac connected to home Wifi (also tested the below via Ethernet & iPhone hotspot, same issue) and Safari can browse the internet, reach our portal address and ping 8.8.8.8

Then I install GlobalProtect 5.1.3-12, ensuring to allow the app in Privacy & Security and restart the Mac. At which point I have no access to the internet via Safari and can can no longer ping 8.8.8.8 (destination net unreachable), note at this point i have not entered my portal settings into GP

Adding the portal address into GP, copy/pasted from Safari, GP gives a Connection Failed Error message. I then restart the Mac and my Router, still no internet access via Safari

So I uninstall GP and Safari can now access the internet!

I've tried the above 4 or 5 times and get same issue every-time, hopefully someone can help as this is driving me crazy, I was sure a fresh install of Mac OS would eliminate any other issues and it would then work!

Thanks,

Gavin

Re: No Internet Access after Installing GlobelProtect 5.1.3-12

bhouston — Wed, 03 Feb 2021 22:23:46 GMT

Maybe try:
https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-released-in-gp-app/macos-system-extensions-support

5.1.7 and later for Big Sur

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app.html#id7a3c3401-b233-43b0-8d78-dfceab88798f_idaf171304-38a5-49af-a946-a8151b933664

Re: No Internet Access after Installing GlobelProtect 5.1.3-12

gavineoconnor — Thu, 04 Feb 2021 18:07:48 GMT

That was the issue, thanks so much. I've now using GP v5.2.4-21 and am able to connect to my works VPN. Cheers