topic Re: Global Protect stuck in "Connecting", "Still Working" in General Topics

Global Protect stuck in "Connecting", "Still Working"

allenwarez — Tue, 12 May 2020 20:21:09 GMT

Hi there guys, I have a Macbook Pro with Catalina v10.15.4 and I am here because I am out of moves on how to make this software to work.

Troubleshooting I've tried so far:

1) Tried going to privacy and security in the settings to allow the software thru there but I never saw that as an option. I have installed and uninstalled the software many times and still I do not get the option to allow it.

2) I have tried allowing the kexts by restarting the computer in recovery mode and inputing the command to add it and nothing seems to happen after inputing the command.

3) I have removed all antivirus and firewall software from my mac to make sure none of these were blocking global protect. Then again, I have installed and uninstalled the software completely many times with no success.

Is there anything else I can try to make this to work?

Re: Global Protect stuck in "Connecting", "Still Working&quo

reaper — Wed, 13 May 2020 08:28:33 GMT

which version of GlobalProtect are you installing?

5.0.4 is the minimum but 5.1.3 may be worth a shot

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Wed, 13 May 2020 14:56:54 GMT

The version I am using right now which is the one available from our download page at our campus website is 5.2.1-12. This is the only version available in our portal, how do you get a different version of the software?

Re: Global Protect stuck in "Connecting", "Still Working&quo

Abdul_Razaq — Thu, 14 May 2020 06:03:59 GMT

Hi @allenwarez ,

GP Agent log might give you more details. If the issue is because kernel is not allowing the program to run,

restart the mac with command+R to recovery mode. Open terminal and put "spctl kext-consent add PXPZ95SK77". Then reinstall the GP.

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Fri, 15 May 2020 16:10:46 GMT

I tried allowing the kext via recovery mode again but it did not work. I have the logs but I have no clue what they mean. The PanGPA log keeps repeating the same errors.

P1621-T26895 May 15 10:58:39:275295 Info ( 228): InitConnection ... P1621-T26895 May 15 10:58:39:275304 Debug( 57): fd still open before connect P1621-T26895 May 15 10:58:39:275433 Error( 80): CPanSocket::Connect - Failed to connect to server at port:4767 P1621-T26895 May 15 10:58:39:275442 Error( 232): Cannot connect to service, error: 61 P1621-T26895 May 15 10:58:39:275446 Debug(1198): CPanCommand::Send - InitConnection failed again. return without sent.

Re: Global Protect stuck in "Connecting", "Still Working&

Abdul_Razaq — Fri, 15 May 2020 16:48:05 GMT

Hi @allenwarez ,

By default, if the service start is fine, the GP service should listen on port 4767. In your case it is clear that the service is not started yet, the kernel is stopping it. normally 'spctl kext-consent add PXPZ95SK77' and a reinstall should work along with allowing GP to run ( 'system preferences > security')

GP version 5.0.4 is minimum and latest is 5.1.3 (there is no GP version 5.2.x )

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Wed, 20 May 2020 13:24:38 GMT

I have tried the above many times. Allowing the kext imputing the command you provided and it is still doing the same thing. I actually had to go to my office in person to solve a few issues that required VPN access since GP refuses to work on my computer. Attached is a screenshot showing you what happens after I allow the kext thru the command line via recovery boot then re-installing it. Also, look at the version of this software.

Re: Global Protect stuck in "Connecting", "Still Working&quo

aleon020 — Mon, 25 May 2020 19:27:25 GMT

I was having the same problem and in around about way landed on this - which fixed it. Not sure if addresses your problem, but FYI

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boQ9CAI

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Thu, 28 May 2020 17:01:23 GMT

That is the problem, I have already tried this fix as said in the above messages. The problem still persists. I never got an option to allow the software to run like it is shown in the screenshot above.

Re: Global Protect stuck in "Connecting", "Still Working&

rishav007 — Wed, 17 Jun 2020 15:12:57 GMT

Hi! I too am facing the same problem . Were you able to find a solution?
If so , please post it here .
Thanks 🙂

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Wed, 17 Jun 2020 16:46:06 GMT

Still have not found a solution yet. It’s not like I’m not troubleshooting it right, I work for a group of programmers at a busy campus and I’ve tried step by step all of the fixes provided above and from other sites and nothing seems to work.

Re: Global Protect stuck in "Connecting", "Still Working&

rishav007 — Wed, 17 Jun 2020 16:56:42 GMT

Yes ,me too . Have tried everything given on web but still haven't been able to find a solution to this. Anyway, i have added same question https://live.paloaltonetworks.com/t5/general-topics/global-protect-showing-quot-connecting-quot-and-quot-still/td-p/333843 in the hope that someone else might answer it . Lets see!

Re: Global Protect stuck in "Connecting", "Still Working&

rishav007 — Thu, 18 Jun 2020 11:34:41 GMT

Try upgrading your OS to latest version . It solved my problem . I upgraded my OS version to Catalina(10.15.5) and reinstalled globalProtect VPN , its working alright . Hope it helps!

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Thu, 18 Jun 2020 17:24:03 GMT

Thank you Pal, however, I usually install the newest OS as soon as it comes out so I already had it when I installed Global Protect the first time.

Re: Global Protect stuck in "Connecting", "Still Working&quo

Ryan_Ritter — Wed, 08 Jul 2020 20:23:31 GMT

I don't know if this has been resolved yet, but have you tried going repairing it?

Go to you client portal, download the file and click repair.

Re: Global Protect stuck in "Connecting", "Still Working&

cnt000 — Thu, 13 Aug 2020 07:16:27 GMT

Hi,

try:

open system preferences -> security and privacy

click on lock and insert password

accept paloalto globalprotect security installation

After these steps my vpn client ask my user and pass and connect

I hope this can help you,

Edo

Re: Global Protect stuck in "Connecting", "Still Working&

swenzel — Thu, 03 Sep 2020 18:55:11 GMT

I was facing this issue as well and did not see it being blocked in Security & Privacy > General. I actually had to jump to the next tab Privacy and make sure GP had Full Disk Access or the selected Files and Folders. For whatever reason this was unchecked for me. As soon as I checked it, GP services restarted, and I was able to connect again.

Re: Global Protect stuck in "Connecting", "Still Working&

allenwarez — Thu, 03 Sep 2020 19:07:07 GMT

My company went with a different software that actually works, it’s sad to say but there’s lack of support with GlobalProtect. I remember attempting your solution but it never worked in any of our machines.

Re: Global Protect stuck in "Connecting", "Still Working&

Antoine — Fri, 27 Nov 2020 22:16:18 GMT

That didn't work for me... Also try the terminal workaround but nothing worked out.

Re: Global Protect stuck in "Connecting", "Still Working&

Antoine — Fri, 27 Nov 2020 22:26:12 GMT

@swenzel This got me a little further as it has prompt the MS login window, but it seems to still spin... But that's one step further though!