Is Anyone Able to To Set Up Google Authenticator For CSP Access?

RDominguez — Thu, 11 Feb 2021 20:35:24 GMT

This in regards to accessing the Palo Alto Customer Service Portal (CSP).

We have enabled 2FA at the system level for CSP access and are using email for 2FA. I am following the directions here for setting up Google Authenticator instead of email for 2FA access. How to Enable Google Authenticator - Knowledge Base - Palo Alto Networks

However I am unable to enter any input into the code field, no numbers appear if I type them using both top row or num pad. Its as if I'm not typing anything at all, nothing registers. If I attempt to enter in letters, I get a warning advising me to "Please enter valid 6-digit code".

I have been able to duplicate this with 2 different accounts on 3 different browsers, Edge, Chrome, and Safari which indicates to me its not a browser issue.

Anyone have suggestions on a missed administrative setting somewhere or has anyone got it to work at all?

Re: Is Anyone Able to To Set Up Google Authenticator For CSP Access?

RDominguez — Mon, 15 Feb 2021 16:02:34 GMT

back end issue, support is looking into it...

Re: Is Anyone Able to To Set Up Google Authenticator For CSP Access?

RDominguez — Tue, 23 Feb 2021 14:52:54 GMT

back end issue, support has now resolved, now able to enter in input in the entry field, and successfully set up Google Authenticator now.

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Is Anyone Able to To Set Up Google Authenticator For CSP Access?

Re: Is Anyone Able to To Set Up Google Authenticator For CSP Access?

Re: Is Anyone Able to To Set Up Google Authenticator For CSP Access?