Query on health check of new PA

FarzanaMustafa — Fri, 12 Mar 2021 07:12:03 GMT

We recently got shipped 2 new PAN-PA-3220 and both of them were DOA.

ing PAN Software: 2021-03-10 21:02:39.170 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:358): sysd_sync_register() failed: (111) Unknown error code
2021-03-10 21:02:40.170 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:358): sysd_sync_register() failed: (111) Unknown error code
2021-03-10 21:02:41.171 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:358): sysd_sync_register() failed: (111) Unknown error code
2021-03-10 21:02:42.171 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:358): sysd_sync_register() failed: (111) Unknown error code
2021-03-10 21:02:43.172 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:358): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd

I had to perform 2 factory resets to get the devices to work properly however am I a bit hesitant to start rolling it out to production as the devices were not in a good state when they arrived.

Are there any health checks I can do to ensure that the devices will perform fine under production type workloads?

Re: Query on health check of new PA

SureshReddyM — Fri, 12 Mar 2021 18:30:22 GMT

Hi,

As per logs I can recommend to open a TAC case and re verify about logs message even though it's resolved after reset of devices.

Sometimes but very rare brand new devixes also falty so you get RMA after TAC will confirm.

Best Regards,

Suresh

topic Query on health check of new PA in General Topics

Query on health check of new PA

Re: Query on health check of new PA