topic Device in Not Ready state after loading the build in General Topics

Device in Not Ready state after loading the build

nrajuvimala — Thu, 18 Mar 2021 13:38:19 GMT

Device stays in Not Ready state for long time. Auto commit also failing. Could someone help please. Is there a CLI to resolve this issue. I found one, but couldn't recall it now.

Re: Device in Not Ready state after loading the build

MP18 — Thu, 18 Mar 2021 13:47:16 GMT

@nrajuvimala

Which hardware model device is?

Please post commit error why it is failing?

Regards

Re: Device in Not Ready state after loading the build

nrajuvimala — Thu, 18 Mar 2021 14:09:31 GMT

Thanks for your response...!

Hardware model - PA-3250. I'm getting this error on loading 9.0.0
If I try loading any other builds, I don't see this error. I tried 9.0.0 on another PA-3250 & it works fine

Re: Device in Not Ready state after loading the build

OtakarKlier — Thu, 18 Mar 2021 16:22:02 GMT

Hello,

Have you tried to update the code on the PAN 9.0.0 is older and there are many fixes for bugs in newer versions.

Just a thought.

Re: Device in Not Ready state after loading the build

BPry — Thu, 18 Mar 2021 16:34:27 GMT

@nrajuvimala,

If you go into the GlobalProtect portal config and into the app settings and simply click OK in that configuration the firewall should correct the configuration error that you are running into. Looks like the configuration migration simply didn't update the config properly, and this will be the easiest way to fix that without having to issue a forced commit or modifying the XML file.

Re: Device in Not Ready state after loading the build

nrajuvimala — Thu, 18 Mar 2021 16:47:43 GMT

Thanks for the response. The same build works properly on another PA-3250 device, OtakarKlier

Re: Device in Not Ready state after loading the build

nrajuvimala — Thu, 18 Mar 2021 16:48:32 GMT

Thanks for responding, BPry. Let me give it a try & update here