topic Re: DHCP server issue with PA3020 in General Topics

DHCP server issue with PA3020

MRamadanAHafiez — Fri, 26 Mar 2021 11:54:01 GMT

Hello,

I have PA 3020 on which I have configured a DHCP server with about 400 reserving "binding", and IP pool for non reserved.

this DHCP server is configured on vlan tagged subinterface.

every thing is going well for laptops and PCs "windows", but I have almost with all android phones "Can't get IP address" issue.

when I check "view allocation" I can see that the DHCP has assigned an IP address for the device mac address as should be, but the devices complains "Couldn't get an IP".

why that???

TIA

Re: DHCP server issue with PA3020

SebRupik — Fri, 26 Mar 2021 12:10:02 GMT

Hi there,

What additional Options have you specified in the DHCP scope? DNS?

cheers,

Seb.

Re: DHCP server issue with PA3020

MRamadanAHafiez — Fri, 26 Mar 2021 12:35:40 GMT

Yes, I added a 2 global internet DNS "1.1.1.1 and 8.8.8.8"

Re: DHCP server issue with PA3020

MRamadanAHafiez — Fri, 26 Mar 2021 16:11:32 GMT

Thank you so much.

I reviewed the network and it was related to internal network issue.

Best wishes to you.

Re: DHCP server issue with PA3020

OtakarKlier — Fri, 26 Mar 2021 18:22:42 GMT

Hello,

Check the traffic logs to make sure that the DHCP traffic was not dropped and allowed. I've never see an issue since DHCP is very simple and an open standard.

Regards,