topic Tunnel interface show "Red" in General Topics

Tunnel interface show "Red"

Joshan_Lakhani — Sun, 28 Mar 2021 10:53:49 GMT

Hi,

As iam facing the issue with Passive firewall as interface status show "Red"

Moreover Tunnel monitoring is already disable still it's show red. As on the active firewall the it's show green,

Can you please advise.

Re: Tunnel interface show "Red"

nikoolayy1 — Sun, 28 Mar 2021 12:44:49 GMT

You have a real impact and this is not a cosmetic issue(you may check the CLI to see if the tunnel is really down).Have you checked the system logs in the GUI for this tunnel? When investigate the VPN issue by macking the firewall a responder is there something interesting in the System logs?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClMZCA0

Also check this:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClivCAC

Re: Tunnel interface show "Red"

Joshan_Lakhani — Sun, 28 Mar 2021 12:50:13 GMT

@nikoolayy1

Hi this issue is with passive firewall on active firewall tunnel interface is working fine. Furthermore, i have check on passive firewall phase2 is up and phase 1 is down and it's expected behavior but my question is why interface status shows red infect tunnel monitoring is already disable.

Please advise.

Re: Tunnel interface show "Red"

nikoolayy1 — Sun, 28 Mar 2021 12:55:36 GMT

Is the physical interface related to the tunnel down from the network tab? As the passive firewall could be in shutdown mode?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClcACAS

Re: Tunnel interface show "Red"

Joshan_Lakhani — Sun, 28 Mar 2021 12:59:27 GMT

@nikoolayy1

It's virtual interface. For physical interface is where it's shutdown or auto mode is not impacts on IPSec interface.

As all the other IPsec tunnel interface status shows green but only one tunnel is having the issue,