Global protect for android phones using proxy

Jatin.Singh — Thu, 04 Feb 2021 03:21:02 GMT

Could you please confirm if proxy is supported on the Android GP App. Our end users are using proxies on mobile devices including iOS, Chromebooks, and Android. It appears that only the GP clients on Android are having issues connecting. The GP client reports that there is no internet connection. This used to work 1-2 weeks ago(on old GP version 5.2.4) so not sure if the new GP App on Android is causing the problem.

Below article says the proxy setting is only supported on Windows and MacOS, but it actually works on iOS and Chromebooks, so could you please confirm? thanks.

https://docs.paloaltonetworks.com/globalprotect/4-1/globalprotect-app-new-features/new-features-released-in-gp-agent-4_1/tunnel-connections-over-proxies

GP-VERSION - 5.2.5

It working when we do not use proxy

Re: Global protect for android phones using proxy

nikoolayy1 — Tue, 30 Mar 2021 14:08:27 GMT

From what I see in your rare case maybe not, there is only info for Windows and Mac users:

https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-portals/define-the-globalprotect-client-authentication-configurations/customize-the-globalprotect-app.html

https://docs.paloaltonetworks.com/globalprotect/4-1/globalprotect-app-new-features/new-features-released-in-gp-agent-4_1/tunnel-connections-over-proxies

You can try if you have MDM to make a policy for traffic for the vpn to not pass trough the proxy also double check if the proxy is the one that drops the VPN traffic.

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Global protect for android phones using proxy

Re: Global protect for android phones using proxy