GP 5.2.5 PANGPS crash when waking from ModernStandby

TANielsenBest — Tue, 30 Mar 2021 20:36:18 GMT

We have been seeing this over the last few weeks. Here is the sequence of events when the crash takes place.

(EDIT) Crash occurred at 13:01:24 , which is after this line:

(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected

This happens only after the computer wakes from modern standby. And it doesn't happen every time, but often. We have about 8 crashes per laptop over the course of 1 month.

I have confirmed the exact same sequence of events on at least 10 machines, varying model. Windows 10 1909 64bit is the OS version.

(P6096-T6100)Info ( 392): 03/29/21 13:01:23:400 Received powersetting change event
(P6096-T6100)Debug(15045): 03/29/21 13:01:23:400 Wakeup from modern standby
(P6096-T15724)Debug(15120): 03/29/21 13:01:23:400 Waked up from modern standby
(P6096-T15724)Debug( 166): 03/29/21 13:01:23:400 Trying to do ipsec connection to 63.240.97.1[4501]
(P6096-T15724)Debug( 487): 03/29/21 13:01:23:400 socket send buffer old size is 65536
(P6096-T15724)Debug( 511): 03/29/21 13:01:23:400 socket send buffer new size is 3145728
(P6096-T15724)Debug( 563): 03/29/21 13:01:23:432 Network is reachable
(P6096-T15724)Info ( 178): 03/29/21 13:01:23:438 Connected to: 63.240.97.1[4501], Sending keep alive to ipsec socket...
(P6096-T15724)Info ( 216): 03/29/21 13:01:23:463 Connected ipsec to 63.240.97.1(4501)
(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected
(P2556-T14128)Info (1785): 03/29/21 13:02:25:511 Old registry setting Prelogon is copied to new location. Old setting is deleted.
(P2556-T14128)Info ( 392): 03/29/21 13:02:25:513 Received powersetting change event
(P2556-T14036)Info ( 156): 03/29/21 13:02:25:652 DRBG selftest: PASSED
(P2556-T14036)Info ( 156): 03/29/21 13:02:26:155 ####################### Start PanGPS service (ver: 5.2.5-66) #######################
(P2556-T14036)Info (1708): 03/29/21 13:02:26:159 Enumerate session: user domain\username logs in on session 1
(P2556-T14036)Debug( 893): 03/29/21 13:02:26:175 PreviousDNSInfo doesn't exist, no need to restore
(P2556-T14036)Debug(5755): 03/29/21 13:02:26:175 Proxy is not disabled before, no need to restore
(P2556-T14036)Debug( 64): 03/29/21 13:02:26:515 Virtual interface driver is initialized
(P2556-T14036)Debug( 115): 03/29/21 13:02:26:515 Get shared translate length 24
(P2556-T14036)Info ( 789): 03/29/21 13:02:26:515 Computer name is computername, OS version is Microsoft Windows 10 Enterprise , 64-bit

Is anyone else seeing this?

Re: GP 5.2.5 PANGPS crash when waking from ModernStandby

BPry — Wed, 31 Mar 2021 02:34:55 GMT

@TANielsenBest

You're running into GPC-12356, which is fixed in the hot fix update 5.2.5-c86

topic GP 5.2.5 PANGPS crash when waking from ModernStandby in General Topics

GP 5.2.5 PANGPS crash when waking from ModernStandby

Re: GP 5.2.5 PANGPS crash when waking from ModernStandby