topic Re: Slowness in panaroma GUI web access in General Topics

Slowness in panaroma GUI web access

suhas_mahajan — Wed, 31 Mar 2021 07:26:38 GMT

I have pan M-200 with 10.0.4 version.I am getting slow access through chrome as well ss firefox.

How can i resolve this issue.

Re: Slowness in panaroma GUI web access

nikoolayy1 — Wed, 31 Mar 2021 09:54:30 GMT

If the issue is also with the CLI/SSH then try restarting the managment server :

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

If it is only the web then restart the web services:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POIHCA4

I sugest checking the CPU as you may have reports runing or other stuff that will cause cpu or memory to have issues:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClUbCAK

Also check this article for just such issue:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClqwCAC

Re: Slowness in panaroma GUI web access

suhas_mahajan — Wed, 31 Mar 2021 10:12:24 GMT

Thanks for reply .In show system resources i am observing java for long duration .

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
15734 es 20 0 1.443t 0.032t 4.284g S 175.0 26.6 8870:11 java

Re: Slowness in panaroma GUI web access

nikoolayy1 — Wed, 31 Mar 2021 14:50:05 GMT

I think by restarting the backend web services will restart the java but you could check if there is seperate process for java or tomcat with ''show system software status'' and restart with ''debug software restart process xxx'' .

Also if it is older version of the PANOS upgrade to a latest release.

https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-cli-quick-start/cli-cheat-sheets/cli-cheat-sheet-device-management.html