topic Re: "You have been logged out due to unknown reason" in General Topics

"You have been logged out due to unknown reason"

RobertShawver — Tue, 02 Mar 2021 15:10:52 GMT

Any idea what causes this or how to investigate it? I can see the event as "User Me logged out via Web from My_IP" in the System Monitor tab. Happens intermittently otherwise I'd look at this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClvyCAC

This latest time, I did notice that "'Installed antivirus package: panup-all-antivirus-" happened three seconds before I was logged out.

Re: "You have been logged out due to unknown reason"

reaper — Thu, 04 Mar 2021 08:50:03 GMT

your management server might be restarting

see if any core fils are being generated: > show system files

or any odd messages pop up around the time you're logged off: > less mp-log mp-monitor.log

check if the same type of job runs whenever this happens : > show job all

Re: "You have been logged out due to unknown reason"

mikeship — Thu, 01 Apr 2021 12:13:12 GMT

Did you ever find the cause/resolution for this?

Re: "You have been logged out due to unknown reason"

RobertShawver — Thu, 01 Apr 2021 12:16:07 GMT

@mikeship

Sadly, no.

Re: "You have been logged out due to unknown reason"

AVintha — Tue, 15 Jun 2021 14:12:14 GMT

you are getting logged out because of "IDLE Timeout" setting.

Device>Management>Authentication Settings> Idle Timeout

Re: "You have been logged out due to unknown reason"

Midland-J — Wed, 21 Jul 2021 16:24:57 GMT

So why wouldn't the error message say "Your session has been logged out due to inactivity"?

Re: "You have been logged out due to unknown reason"

blocker95848 — Thu, 22 Jul 2021 09:55:19 GMT

Hello @RobertShawver,

Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting in google.

Re: "You have been logged out due to unknown reason"

AVintha — Tue, 27 Jul 2021 21:24:22 GMT

Not sure, why PA didn't keep that as the response message. And regards to my previous response, I stated that because I did see that happening after I specified Idle timeout setting to our NGFW's.

So, I think this is still a question to PA support because it is not documented anywhere.

Re: "You have been logged out due to unknown reason"

SteveKrall — Fri, 24 Jun 2022 02:20:32 GMT

I have a box running 9.1.7 that never generates this error. I have another running 9.1.14 that seems to log me off with this error every 10 minutes. I was installing the 9.1.14 box with its initial config and it kicked me out before I had time to commit.