https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395761#M91302 <P>Hi All,</P><P>&nbsp;</P><P>I have a little concern such that in the support portal, when I tried to create a support ticket, my name is shown as the first part of my email. Even I updated the display name section, still it shows as earlier. Is it possible to reoslve this issue?&nbsp;</P> Mon, 05 Apr 2021 10:30:12 GMT Udana 2021-04-05T10:30:12Z https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395761#M91302 <P>Hi All,</P><P>&nbsp;</P><P>I have a little concern such that in the support portal, when I tried to create a support ticket, my name is shown as the first part of my email. Even I updated the display name section, still it shows as earlier. Is it possible to reoslve this issue?&nbsp;</P> Mon, 05 Apr 2021 10:30:12 GMT https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395761#M91302 Udana 2021-04-05T10:30:12Z https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395798#M91306 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/177248">@Udana</a>&nbsp;</P> <P>&nbsp;</P> <P>I think yes it is possible for this you need to call Palo Alto and speak to someone from Customer support not Tec support.</P> <P>&nbsp;</P> <P>Regards</P> Mon, 05 Apr 2021 13:43:19 GMT https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395798#M91306 MP18 2021-04-05T13:43:19Z https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395845#M91308 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/75039">@MP18</a>&nbsp;,</P><P>&nbsp;</P><P>Thanks for the reply. Other than calling the Customer Support, is there any specific email that I can use to communicate? I have seen it might has to hang up on the call to get an agent.</P><P>&nbsp;</P><P>Regards.</P> Mon, 05 Apr 2021 16:13:13 GMT https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395845#M91308 Udana 2021-04-05T16:13:13Z https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395846#M91309 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/177248">@Udana</a>&nbsp;</P> <P>&nbsp;</P> <P>You can send email to&nbsp;Palo Alto Networks Customer Support &lt;e-support@paloaltonetworks.com&gt;.</P> <P>Also you can try to open up case online and&nbsp; choose below options</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV class="case-wizard__instructions"> <H2 class="subheader">REASON FOR FILING:</H2> </DIV> <P><SPAN><LABEL for="technologyStep1">Technology&nbsp; Choose Admin</LABEL></SPAN></P> <P>&nbsp;</P> <P class="body-text errorText">&nbsp;</P> <P><SPAN><LABEL for="problemAreaId">Product/Problem 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value="PANOS-8.1.16-hx">PANOS-8.1.16-hx</OPTION> <OPTION value="PANOS-8.1.17">PANOS-8.1.17</OPTION> <OPTION value="PANOS-8.1.17-hx">PANOS-8.1.17-hx</OPTION> <OPTION value="PANOS-8.1.18">PANOS-8.1.18</OPTION> <OPTION value="PANOS-8.1.18-hx">PANOS-8.1.18-hx</OPTION> <OPTION value="PANOS-8.1.19">PANOS-8.1.19</OPTION> <OPTION value="PANOS-8.1.19-hx">PANOS-8.1.19-hx</OPTION> <OPTION value="PANOS-8.1.2">PANOS-8.1.2</OPTION> <OPTION value="PANOS-8.1.2-hx">PANOS-8.1.2-hx</OPTION> <OPTION value="PANOS-8.1.3">PANOS-8.1.3</OPTION> <OPTION value="PANOS-8.1.4">PANOS-8.1.4</OPTION> <OPTION value="PANOS-8.1.5">PANOS-8.1.5</OPTION> <OPTION value="PANOS-8.1.6">PANOS-8.1.6</OPTION> <OPTION value="PANOS-8.1.6-hx">PANOS-8.1.6-hx</OPTION> <OPTION value="PANOS-8.1.7">PANOS-8.1.7</OPTION> <OPTION value="PANOS-8.1.7-hx">PANOS-8.1.7-hx</OPTION> <OPTION value="PANOS-8.1.8">PANOS-8.1.8</OPTION> <OPTION value="PANOS-8.1.8-hx">PANOS-8.1.8-hx</OPTION> <OPTION value="PANOS-8.1.9">PANOS-8.1.9</OPTION> <OPTION value="PANOS-8.1.9-h4">PANOS-8.1.9-h4</OPTION> <OPTION value="PANOS-8.1.9-hx">PANOS-8.1.9-hx</OPTION> <OPTION value="PANOS-9.0.0">PANOS-9.0.0</OPTION> <OPTION value="PANOS-9.0.1">PANOS-9.0.1</OPTION> <OPTION value="PANOS-9.0.10">PANOS-9.0.10</OPTION> <OPTION value="PANOS-9.0.10-hx">PANOS-9.0.10-hx</OPTION> <OPTION value="PANOS-9.0.1-hx">PANOS-9.0.1-hx</OPTION> <OPTION value="PANOS-9.0.2">PANOS-9.0.2</OPTION> <OPTION value="PANOS-9.0.2-hx">PANOS-9.0.2-hx</OPTION> <OPTION value="PANOS-9.0.3">PANOS-9.0.3</OPTION> <OPTION value="PANOS-9.0.3-h3">PANOS-9.0.3-h3</OPTION> <OPTION value="PANOS-9.0.3-hx">PANOS-9.0.3-hx</OPTION> <OPTION value="PANOS-9.0.4">PANOS-9.0.4</OPTION> <OPTION value="PANOS-9.0.4-hx">PANOS-9.0.4-hx</OPTION> <OPTION value="PANOS-9.0.5">PANOS-9.0.5</OPTION> <OPTION value="PANOS-9.0.5-hx">PANOS-9.0.5-hx</OPTION> <OPTION value="PANOS-9.0.6">PANOS-9.0.6</OPTION> <OPTION value="PANOS-9.0.6-hx">PANOS-9.0.6-hx</OPTION> <OPTION value="PANOS-9.0.7">PANOS-9.0.7</OPTION> <OPTION value="PANOS-9.0.7-hx">PANOS-9.0.7-hx</OPTION> <OPTION value="PANOS-9.0.8">PANOS-9.0.8</OPTION> <OPTION value="PANOS-9.0.8-hx">PANOS-9.0.8-hx</OPTION> <OPTION value="PANOS-9.0.9">PANOS-9.0.9</OPTION> <OPTION value="PANOS-9.0.9-hx">PANOS-9.0.9-hx</OPTION> <OPTION value="PANOS-9.0.11">PANOS-9.0.11</OPTION> <OPTION value="PANOS-9.0.11-hx">PANOS-9.0.11-hx</OPTION> <OPTION value="PANOS-9.0.12">PANOS-9.0.12</OPTION> <OPTION value="PANOS-9.0.12-hx">PANOS-9.0.12-hx</OPTION> <OPTION value="PANOS-9.0.13">PANOS-9.0.13</OPTION> <OPTION value="PANOS-9.0.13-hx">PANOS-9.0.13-hx</OPTION> <OPTION value="PANOS-9.1.0">PANOS-9.1.0</OPTION> <OPTION value="PANOS-9.1.0-hx">PANOS-9.1.0-hx</OPTION> <OPTION value="PANOS-9.1.1">PANOS-9.1.1</OPTION> <OPTION value="PANOS-9.1.1-hx">PANOS-9.1.1-hx</OPTION> <OPTION value="PANOS-9.1.2">PANOS-9.1.2</OPTION> <OPTION value="PANOS-9.1.2-hx">PANOS-9.1.2-hx</OPTION> <OPTION value="PANOS-9.1.3">PANOS-9.1.3</OPTION> <OPTION value="PANOS-9.1.3-hx">PANOS-9.1.3-hx</OPTION> <OPTION value="PANOS-9.1.4">PANOS-9.1.4</OPTION> <OPTION value="PANOS-9.1.4-hx">PANOS-9.1.4-hx</OPTION> <OPTION value="PANOS-9.1.5">PANOS-9.1.5</OPTION> <OPTION value="PANOS-9.1.5-hx">PANOS-9.1.5-hx</OPTION> <OPTION value="PANOS-9.1.6">PANOS-9.1.6</OPTION> <OPTION value="PANOS-9.1.6-hx">PANOS-9.1.6-hx</OPTION> <OPTION value="PANOS-9.1.7">PANOS-9.1.7</OPTION> <OPTION value="PANOS-9.1.7-hx">PANOS-9.1.7-hx</OPTION> <OPTION value="PANOS-9.1.8">PANOS-9.1.8</OPTION> <OPTION value="PANOS-9.1.8-hx">PANOS-9.1.8-hx</OPTION> <OPTION value="PANOS-9.1.9">PANOS-9.1.9</OPTION> <OPTION value="PANOS-9.1.9-hx">PANOS-9.1.9-hx</OPTION> <OPTION value="PANOS-10.0.2">PANOS-10.0.2</OPTION> <OPTION value="PANOS-10.0.2-hx">PANOS-10.0.2-hx</OPTION> <OPTION value="PANOS-10.0.3">PANOS-10.0.3</OPTION> <OPTION value="PANOS-10.0.3-hx">PANOS-10.0.3-hx</OPTION> <OPTION value="PANOS-10.0.4">PANOS-10.0.4</OPTION> <OPTION value="PANOS-10.0.4-hx">PANOS-10.0.4-hx</OPTION> <OPTION value="PANOS-10.0.5">PANOS-10.0.5</OPTION> <OPTION value="PANOS-10.0.5-hx">PANOS-10.0.5-hx</OPTION> <OPTION value="XDR">XDR</OPTION> <OPTION value="CGX 4.5.3-b23">CGX 4.5.3-b23</OPTION> <OPTION value="CGX 4.7.1-b22">CGX 4.7.1-b22</OPTION> <OPTION value="CGX 5.0.1-b41">CGX 5.0.1-b41</OPTION> <OPTION value="CGX 5.0.3-b35">CGX 5.0.3-b35</OPTION> <OPTION value="CGX 5.1.1-b44">CGX 5.1.1-b44</OPTION> <OPTION value="CGX 5.1.3-b15">CGX 5.1.3-b15</OPTION> <OPTION value="CGX 5.1.5-b4">CGX 5.1.5-b4</OPTION> <OPTION value="CGX 5.1.7-b11">CGX 5.1.7-b11</OPTION> <OPTION value="CGX 5.1.9-b10">CGX 5.1.9-b10</OPTION> <OPTION value="CGX 5.1.13-b5">CGX 5.1.13-b5</OPTION> <OPTION value="CGX 5.1.17-b6">CGX 5.1.17-b6</OPTION> <OPTION value="CGX 5.2.1-b7">CGX 5.2.1-b7</OPTION> <OPTION value="CGX 5.2.1-b11">CGX 5.2.1-b11</OPTION> <OPTION value="CGX 5.2.3-b3">CGX 5.2.3-b3</OPTION> <OPTION value="CGX 5.2.3-b5">CGX 5.2.3-b5</OPTION> <OPTION value="CGX 5.2.5-b4">CGX 5.2.5-b4</OPTION> <OPTION value="CGX 5.4.1">CGX 5.4.1</OPTION> <OPTION value="CGX 5.4.3">CGX 5.4.3</OPTION> </SELECT></LABEL></SPAN></P> <P class="body-text errorText">&nbsp;</P> <P><LI-WRAPPER><SPAN><LABEL for="caseSubject">Please describe your problem at a high level:</LABEL></SPAN></LI-WRAPPER></P> Mon, 05 Apr 2021 16:30:43 GMT https://live.paloaltonetworks.com/t5/general-topics/support-portal-display-name-is-incorrect/m-p/395846#M91309 MP18 2021-04-05T16:30:43Z