topic Users connected to external gateway in General Topics

Users connected to external gateway

FWPalolearner — Sun, 25 Apr 2021 14:38:16 GMT

Hello,

Recently one of our customer did a GP agent upgrade from 4.1.4 to 5.2.4

Now we have configured two GP gateways external and internal. The problem customer is facing is users are always connected to external gateway even if they are on internal network.

This was not the case before upgrade .

Anyone please help.

Re: Users connected to external gateway

FWPalolearner — Sun, 25 Apr 2021 17:05:16 GMT

Hello,

Anyone please ?

Re: Users connected to external gateway

FWPalolearner — Mon, 26 Apr 2021 03:45:20 GMT

@BPry kindly help

Re: Users connected to external gateway

BPry — Mon, 26 Apr 2021 18:39:30 GMT

@FWPalolearner,

I'd look through your PanGPS.log on one of the clients and verify that internal host detection is working correctly, because it doesn't sound like it is. Also just to verify, these hosts aren't using On-Demand right, because then IHD isn't going to work and they will never utilize the internal gateway.

Re: Users connected to external gateway

nikoolayy1 — Mon, 26 Apr 2021 20:56:41 GMT

For how to best check if the internal host detection works follow:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsWCAS

Re: Users connected to external gateway

FWPalolearner — Sun, 02 May 2021 06:04:52 GMT

Thanks @nikoolayy1 @BPry