topic Re: Why ip address are different at gui and cli in General Topics

Why ip address are different at gui and cli

PAFrank — Mon, 17 May 2021 03:28:53 GMT

Hello, ip address was changed to below ip address via gui, please see the below first picture. but why cli shows different ip address at the same interface? and the the PA cannot ping itself. Anyone can help to explain it? Thank you

Re: Why ip address are different at gui and cli

reaper — Mon, 17 May 2021 06:49:16 GMT

your configuration has not been committed

any changes you make in the GUI will not become active until you hit the Commit button at the top right corner

if the icon is 'colored' it means there are uncommitted changes, if it is 'grey' that means the configuration has been pushed down to the dataplane and you're looking at the currently active configuration

Re: Why ip address are different at gui and cli

nikoolayy1 — Mon, 17 May 2021 10:53:37 GMT

The issue as Reaper is saying is probably you have not commited. If you commit and you still have issues, check for commit errors:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PMb2CAG

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CluACAS

For Panorama:

https://docs.paloaltonetworks.com/panorama/9-0/panorama-admin/troubleshooting/troubleshoot-commit-failures.html

We had a client with similar issues that needed to save config snapshot and then do factory default reset and again load the config but this is a final option after you checked everything else:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaOCAS

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldXCAS

Re: Why ip address are different at gui and cli

PAFrank — Tue, 18 May 2021 01:51:01 GMT

Thank you!