topic Re: GlobalProtect Clients Not downloading in General Topics

GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 10:00:18 GMT

Hi,

I want to ask we have new firewall we configure all the things Dynamic update / License all ok . But when we try to get all the Latest GlobalPortect Clients from Server . It is only showing the list no other ?

We try from CLI , Rebooted three time. Is this is Error or issue can some one help us.

Re: GlobalProtect Clients Not downloading

JoergSchuetter — Thu, 20 May 2021 11:23:15 GMT

Stupid question: did you click on "Check Now"?

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 12:04:32 GMT

Many times.

Re: GlobalProtect Clients Not downloading

Mick_Ball — Thu, 20 May 2021 12:13:23 GMT

what else do you expect to see?

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 12:17:14 GMT

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 12:19:27 GMT

This is normal download GlobalProtect Clients when we click on the Check server. For example if i try to download 5.1.2 it is saying not avaiable for download . But other firewalls can

Re: GlobalProtect Clients Not downloading

Mick_Ball — Thu, 20 May 2021 12:30:44 GMT

do you have the same issue for the PAN software download?

Re: GlobalProtect Clients Not downloading

Mick_Ball — Thu, 20 May 2021 12:38:20 GMT

can you retrieve the license file again and then try to download the GP client.

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 12:52:12 GMT

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 12:53:45 GMT

Already tired that at the start. All Dynmic update and all other license update . retrieve the license file . Its look like PA had stop the old download files from the servers. I do not wish to send that to client and have issue. If that is issue fix it.

Re: GlobalProtect Clients Not downloading

Mick_Ball — Thu, 20 May 2021 13:02:26 GMT

i have just updated and versions have been removed

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 13:04:29 GMT

Yes. Same for my other firewalls also. Look like PA had remove all other files

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 13:05:01 GMT

So that mean it is not issue . PA did for all.

Re: GlobalProtect Clients Not downloading

BPry — Thu, 20 May 2021 13:05:31 GMT

@NavidAlam,

Sounds like this is a newer firewall setup or a replacement? PAN has stopped listing all of the super old unsupported GlobalProtect released directly on newly configured firewalls and the support portal to stop people from running unsupported releases in production. You can get old releases through support if you absolutely need them and manually upload them.

This is a good thing, at least in my opinion, because nobody should be pushing out an outdated agent bundle. Making people put work in to do things in an unsupported and insecure manner is something we should expect from a security company.

Re: GlobalProtect Clients Not downloading

NavidAlam — Thu, 20 May 2021 13:09:22 GMT

That is new firewall. Also i had try now with all my other firewalls PA had remove from them also.