Deactivate Licenses from Customer Portal

johnlinkowsky — Wed, 02 Jun 2021 15:28:40 GMT

Good morning,

How do we remove the expired licenses from the Customer Portal? I have 'trial' licenses that I have removed from the actual FW (delete license key <key file>) via the CLI, and that works fine. However, if you 'refresh' the licenses on that FW, those expired licenses come right back, as they are still listed in the Customer Portal.

How do we REMOVE them from the Customer Portal, so they are 100% gone?

Thank you,

John L.

Re: Deactivate Licenses from Customer Portal

Remo — Wed, 02 Jun 2021 15:43:38 GMT

Hi @johnlinkowsky

For this you need to create a support case of type 'admin'

topic Deactivate Licenses from Customer Portal in General Topics

Deactivate Licenses from Customer Portal

Re: Deactivate Licenses from Customer Portal