https://live.paloaltonetworks.com/t5/general-topics/datapne-interface-not-reflected-in-user-id-agent-after-changing/m-p/412049#M92800 <P>we have changed service route of user-id and ldap service from mgmt to dataplane interface of firewall.</P> <P>in windows based user-id agent earlier mgmt ip was showing connected,but after changing service route to dataplane interface , dataplane interface not showing in windows based user-id agent connected list.</P> <P>do we require to change serivce route of dns service from mgmt to dataplane interface ?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 09 Jun 2021 13:11:07 GMT Deepak25 2021-06-09T13:11:07Z https://live.paloaltonetworks.com/t5/general-topics/datapne-interface-not-reflected-in-user-id-agent-after-changing/m-p/412049#M92800 <P>we have changed service route of user-id and ldap service from mgmt to dataplane interface of firewall.</P> <P>in windows based user-id agent earlier mgmt ip was showing connected,but after changing service route to dataplane interface , dataplane interface not showing in windows based user-id agent connected list.</P> <P>do we require to change serivce route of dns service from mgmt to dataplane interface ?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 09 Jun 2021 13:11:07 GMT https://live.paloaltonetworks.com/t5/general-topics/datapne-interface-not-reflected-in-user-id-agent-after-changing/m-p/412049#M92800 Deepak25 2021-06-09T13:11:07Z https://live.paloaltonetworks.com/t5/general-topics/datapne-interface-not-reflected-in-user-id-agent-after-changing/m-p/412101#M92803 <P>is the hostname resolvable</P><P>&nbsp;</P><P>from cli...</P><P>&nbsp;</P><P>ping (source ip of interface) host (server name.x.x)&nbsp; do you get a reply or unknown host,,,,</P><P>&nbsp;</P> Wed, 09 Jun 2021 15:27:11 GMT https://live.paloaltonetworks.com/t5/general-topics/datapne-interface-not-reflected-in-user-id-agent-after-changing/m-p/412101#M92803 Mick_Ball 2021-06-09T15:27:11Z