topic Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI in General Topics

PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RudolfTorvenyi1 — Wed, 09 Jun 2021 05:49:02 GMT

Hi,

I made upgrade on PA-220 to PAN-OS 10.1.0. After that the Wildfire Submission logs are not loaded in WebGUI. I only see the rotating progress circle in the upper right corner.

In CLI the Wildfire logs are visible

>show log wildfire

Of course I have opened a support case. Just asking if anybody has the same issue and came up with a solution 😉

Rudolf

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

nikoolayy1 — Wed, 09 Jun 2021 06:38:10 GMT

Why would you upgrade to a not stable version like 10.1 that just came out be a test guinea pig for it?

I suggest never doing and waiting for atleast 3 months and upgrading then as there will be many fixes to such issues in releases for example like 10.1.3 etc.

I don't see this to be a known issue as seen in the known issues only PAN-134053.

https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-0-known-and-addressed-issues/pan-os-10-1-0-known-issues.html

Have you tested the wildfire submission and connection?

https://docs.paloaltonetworks.com/wildfire/10-1/wildfire-admin/submit-files-for-wildfire-analysis/verify-wildfire-submissions.html

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RudolfTorvenyi1 — Wed, 09 Jun 2021 18:46:20 GMT

Hi Nikolay. Wrong description. Not me, but my customer made the upgrade 🙂 .Of course I would not do that on a FW under "my control".

But some customers are very curious :).

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

nikoolayy1 — Wed, 09 Jun 2021 20:13:02 GMT

Ah I was support for many customers in the previous company so I get your pain. As a final option for them to use the latest 10.0.x like 10.0.6 if nothing helps? Maybe return to the old version and if needed upgrade to 10.0.6.

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

BPry — Wed, 09 Jun 2021 21:39:36 GMT

@RudolfTorvenyi1,

Good reminder for the customer that they shouldn't be jumping into brand-new releases I guess 😉

For what it's worth, I just looked at this on one of my lab PA-220s and I'm not experiencing the same issue after upgrading to 10.1.0. You could have them try re-installing the same release and see if that fixes the issue; or you could do what I would likely do and use it as an excuse to have them back the upgrade off of their (assuming production) firewall.

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RudolfTorvenyi1 — Fri, 11 Jun 2021 05:28:40 GMT

Hi BPry, the reinstall didn't help. I have opened a case and will see how it goes. This is not a critical issue and the customer is fine with that. To have loyal "early adopter" customers is sometimes good :).

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RudolfTorvenyi1 — Tue, 22 Jun 2021 05:46:56 GMT

I had a remote session with TAC and surprisingly it worked :D. The support technician told me that it takes some time after upgrade to work correctly 😕

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

Joshan_Lakhani — Wed, 20 Oct 2021 17:53:15 GMT

@BPry @RudolfTorvenyi1

Iam also facing the same issue did you get any response from Paloalto TAC team,

@nikoolayy1

As this bug id is not match with current issue

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

BPry — Wed, 20 Oct 2021 19:46:54 GMT

@Joshan_Lakhani,

@RudolfTorvenyi1 mentioned in his last comment that it took a bit to start logging properly post upgrade, so maybe you are in the same situation. Personally I haven't ran into this issue on any of my LAB devices. I actually just upgraded a handful of non-critical PA-220s to 10.1.2 and didn't experience any logging issues running through validation checks afterwards, so I'm not sure how widespread this particular logging delay actually is.

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

SergiyL — Thu, 07 Jul 2022 14:28:17 GMT

I have this issue on PA-820 and the same issue with Data Filtering Log after Upgrade to PAN-OS 10.1.5-h1 from 10.0.

I have opened ticket.

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RomainSalmon — Fri, 24 Nov 2023 16:03:43 GMT

Hello, im facing the same issue in 10.2.6 after i have upgraded from 9.1. Any news about this topic from TAC ?

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

SergiyL — Sat, 25 Nov 2023 11:51:08 GMT

This problem seems to reoccur from time to time. It was identified as PAN-195689 and was already resolved in 10.1.9 (my case) and 10.2.3. But it seems to have appeared again. Maybe this will be addressed again in the next maintenance or hotfix release after 10.2.6. My communication with the Support Team on this matter lasted for about six months in 2022.

Re: PAN-OS 10.1 no Wildfire Submissions logs in WebGUI

RomainSalmon — Mon, 27 Nov 2023 08:27:30 GMT

Thanks for your reply, i opened a TAC and i hope it will not last 6 months 😉