topic Re: Radius/OTP authentication error when using globalprotect in General Topics

Radius/OTP authentication error when using globalprotect

jdprovine — Mon, 20 Aug 2018 20:46:40 GMT

I authenticated fine on the globalprotect portal but then I get this erro "globalprotect client could not connect to gateway. Please contact you IT administrator" Any ideas

Re: Radius/OTP authentication error when using globalprotect

jdprovine — Tue, 21 Aug 2018 14:53:53 GMT

Could this be caused by an issue with the cert?

Re: Radius/OTP authentication error when using globalprotect

OtakarKlier — Tue, 21 Aug 2018 19:07:48 GMT

Hello,

It sounds like a potentail misconfig in the gateway settings? The system/traffic logs should have a bit more info as to what might have caused it.

Regards,

Re: Radius/OTP authentication error when using globalprotect

jdprovine — Wed, 22 Aug 2018 19:43:58 GMT

@OtakarKlier

Ended up being the cert

Re: Radius/OTP authentication error when using globalprotect

semademirbas — Tue, 29 Jun 2021 09:25:30 GMT

Hello,

Can you please explain the solution. I tried to create new self-sign certificate but it didn't help.