topic GlobalProtect Stuck (Still Working) in General Topics

GlobalProtect Stuck (Still Working)

FUBLVCKMAGIK — Tue, 29 Jun 2021 09:51:58 GMT

Hello, I am stuck on "Still working screen"

Logs:

P2018-T27719 06/29/2021 12:48:11:636 Info ( 228): InitConnection ...
P2018-T27719 06/29/2021 12:48:11:636 Debug( 57): fd still open before connect
P2018-T27719 06/29/2021 12:48:11:636 Error( 80): CPanSocket::Connect - Failed to connect to server at port:4767
P2018-T27719 06/29/2021 12:48:11:636 Error( 232): Cannot connect to service, error: 61
P2018-T27719 06/29/2021 12:48:11:636 Debug(1272): CPanCommand::Send - InitConnection failed again. return without sent.
P2018-T28423 06/29/2021 12:48:11:834 Info ( 228): InitConnection ...
P2018-T28423 06/29/2021 12:48:11:834 Debug( 57): fd still open before connect
P2018-T28423 06/29/2021 12:48:11:835 Error( 80): CPanSocket::Connect - Failed to connect to server at port:4767
P2018-T28423 06/29/2021 12:48:11:835 Error( 232): Cannot connect to service, error: 61

How I can solve this problem?
Mac Book Pro M1 (macOS Big Sur 11.4)

Re: GlobalProtect Stuck (Still Working)

Remo — Tue, 29 Jun 2021 13:18:41 GMT

Hi @FUBLVCKMAGIK

If you are able to access the portal in a browser (to verify if the connection is possible), the first thing I would do is upgrade to 5.2.7 and then try again. If it still does not work, then continue with the troubleshooting.

Re: GlobalProtect Stuck (Still Working)

FUBLVCKMAGIK — Tue, 29 Jun 2021 13:50:15 GMT

Tanks a lot for answer, but my boss only gave me 5.2.6 version
Can anyone share a new version of GlobalProtect?

Re: GlobalProtect Stuck (Still Working)

Remo — Tue, 29 Jun 2021 14:28:25 GMT

In this case maybe ypur boss can download the newer version from the paloalto support portal.

I think we are not allowed to upload it here ...

Re: GlobalProtect Stuck (Still Working)

FUBLVCKMAGIK — Tue, 29 Jun 2021 15:04:38 GMT

He can't (
I should to solve this problem with this version

Re: GlobalProtect Stuck (Still Working)

FUBLVCKMAGIK — Tue, 29 Jun 2021 15:20:29 GMT

3 days ago GlobalProtect worked well, then I uninstalled the antivirus and installed a new one
After that GlobalProtect stopped working

Re: GlobalProtect Stuck (Still Working)

FUBLVCKMAGIK — Tue, 29 Jun 2021 16:32:27 GMT

Solved:

1. Kill process GlobalProtect
2. Open terminal and write there : (In the first two lines, I was getting the error)

launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

3. Enjoy

Re: GlobalProtect Stuck (Still Working)

ecrepeau — Tue, 29 Jun 2021 19:36:39 GMT

5.2.6 has issues and you should upgrade to 5.2.7. User session disconnects, etc...in 5.2.6 and the above issue that you are asking about are issues with 5.2.6

Re: GlobalProtect Stuck (Still Working)

Leugim37 — Tue, 21 Mar 2023 19:47:16 GMT

Running the 3rd line fixed the issue for me-- Ventura 13.2.1, Global Protect VPN 5.2.10-6
Now it prompts with our Active Portal and even works as expected after multiple system Restarts-- so whatever it did, jumpstarted something for me.. and it's working! Thanks.

Re: GlobalProtect Stuck (Still Working)

iMyMac — Thu, 13 Jul 2023 01:09:51 GMT

Use the Activity Monitor to force quit and start again, if it still doesn't work, then you may need a cleanup tool to uninstall it completely and reinstall, You can refer to the uninstallation guide as follows:

https://www.imymac.com/powermymac/uninstall-globalprotect-mac.html