topic Re: Re:Software License in General Topics

Re:Software License

SubaMuthuram — Wed, 07 Jul 2021 14:41:41 GMT

Hi,

Can anyone enlighten me what is the use of the Software license in Palo Alto NGFW and what will be the impact on the firewall, If that license expires.

Re: Re:Software License

OtakarKlier — Wed, 07 Jul 2021 14:56:07 GMT

Hello,

There are several different licenses that can be activated. When a license expires, your device just stops getting dynamic updates for that license. So its best to make sure your license does not expire so you can continue to get updates and support.

Hope that helps

Regards,

Re: Re:Software License

SubaMuthuram — Wed, 07 Jul 2021 15:03:49 GMT

Hi Otakar,

Sorry for the confusion, I was asking about the Software warranty.

Please find the

Re: Re:Software License

LAYER_8 — Wed, 07 Jul 2021 17:26:47 GMT

Find our documentation here. Every device comes standard with 90 days software warranty upon original purchase. In this window, you are able to pull software updates and new images to the device.

To pull software updates to the device, you will now need a support contract/license for the box. If you already have licenses, but that particular one isn't disappearing, see here.