topic Retrieving Content 'WildFire' info failed with error in General Topics

Retrieving Content 'WildFire' info failed with error

Joshan_Lakhani — Sun, 11 Jul 2021 13:05:49 GMT

Dear Team,

Iam facing the issue with Wildfire and continuously received this alert every minute.

2021-07-11 10:40:51.821 +0300 check wildfire license: valid license
2021-07-11 10:41:07.268 +0300 Error: pan_fbd_cloud_post_upload_file(pan_fbd_fwd.c:4939): upload curl return No error and cloud response code: 418
2021-07-11 10:41:07.269 +0300 Error: pan_fbd_cloud_post_upload_file(pan_fbd_fwd.c:5006): pan_fbd_cloud_upload error response code 418

I already check the wildfire registration device and it's connected with Cloud.

Please advice.

Re: Retrieving Content 'WildFire' info failed with error

jdelio — Thu, 15 Jul 2021 16:00:03 GMT

that is odd that this is happening, esp when you see that there is already see a connection to the cloud.

One thing you can try to do is change the global cloud that you are connecting to and see if that changes anything..

Go to the Device tab
In setup, open the WildFire tab
Select the menu item for General Settings
Change the WildFire Public Cloud address

See this techdoc for the global clouds

https://docs.paloaltonetworks.com/wildfire/8-1/wildfire-admin/wildfire-overview/wildfire-deployments/wildfire-global-cloud

Re: Retrieving Content 'WildFire' info failed with error

SOCTelefonica — Wed, 19 Feb 2025 10:04:04 GMT

Hi team,

The link is not working, do you have the solution?

Best regards