Client Get drop call after they connect access the web based application trough Firewall

FarhanKoujalgi — Wed, 14 Jul 2021 16:18:33 GMT

Hi Team, One of my clients used some web application call when they are able to log in from home by the general home router (without global protect).

When some clients come to the office and into the firewall network LAN When they log in and Connect call to their customer that call is dropping or breaking they are able to listen to the customer call but they can't able to transmit their voice through and user without in the firewall network is able to call I check the logs no blocking is there. and the URL Profile they attach its also good,

the Firewall is PA VM-50.

Re: Client Get drop call after they connect access the web based application trough Firewall

OtakarKlier — Wed, 14 Jul 2021 17:44:05 GMT

Hello,

Are you performing ssl decryption? If yes try disabling it and see if the results are different.

Regards,

topic Client Get drop call after they connect access the web based application trough Firewall in General Topics

Client Get drop call after they connect access the web based application trough Firewall

Re: Client Get drop call after they connect access the web based application trough Firewall