topic User not able to access one site in General Topics

User not able to access one site

FarhanKoujalgi — Fri, 16 Jul 2021 12:17:00 GMT

Not able to access the site is on another location I can ping the site it's responding I check session-id packet capture nothing was found.

I create a policy for that user without any restriction still not able to access the site. In monitor its shows the application no sync TCP I did the zone protection thing from kb Paloalto article still no luck I change the isp and check still no luck. All the users are in the firewall are not able to access the site.

Re: User not able to access one site

SutareMayur — Fri, 16 Jul 2021 13:46:28 GMT

Hi @FarhanKoujalgi ,

Kindly refer below KB articles.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLNnCAO

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClG2CAK

Re: User not able to access one site

FarhanKoujalgi — Fri, 16 Jul 2021 14:46:39 GMT

Hi@SutareMayur

Thank you to send the KB but i Already go through it