topic Re: Way to fix a half activated VM-Series? in General Topics

Way to fix a half activated VM-Series?

SimonHamilton-Wilkes — Sat, 21 Aug 2021 22:32:20 GMT

Fresh install of a VM-Series, 9.0.11. I didn't manually allocate RAM, so it was running with 5.6G when I activated - get the message, increase RAM then activate again. Shutdown, increase RAM to 10GB. Boot - firewall is now in a weird state where all the licenses are present except capacity, and it shows serial number as unknown.

Should I start again or just try to release the license and re-activate?

Re: Way to fix a half activated VM-Series?

BPry — Sun, 22 Aug 2021 04:04:25 GMT

@SimonHamilton-Wilkes,

I would simply try to release the license and re-activate and see if that fixes things and gets the capacity licensing corrected. Depending on activation state you'll need to clear the license and de-activate it to reclaim it anyways if you don't already end up having to open a TAC support case to have it released on the backend.

Re: Way to fix a half activated VM-Series?

SimonHamilton-Wilkes — Tue, 24 Aug 2021 02:27:05 GMT

Thanks. It wouldn't release what license it had, so I created another one - which activated just fine, so the activation wasn't complete on the portal end either...

Re: Way to fix a half activated VM-Series?

S.Cantwell — Tue, 24 Aug 2021 16:03:56 GMT

Hello Simon..

What version of VM are you deploying? For example.. a VM100 needs 6.3GB of memory, but no more than 8.

If you deployed with a 10GB, then I presume you are trying to run a VM300 series.

Please confirm.