topic Re: Customer Support Portal Account in General Topics

Customer Support Portal Account

OrkanAlibayli — Mon, 23 Aug 2021 13:44:07 GMT

Hello Everybody.

I want to know if can i two account in two different Customer Support Portals with same company mail?

Thanks!

Re: Customer Support Portal Account

LAYER_8 — Mon, 23 Aug 2021 14:56:08 GMT

I don't believe you are able to do this as a superuser for multiple accounts, but, if you are added as a BPA user, hardware admin, etc. or some lesser role that is A-OK.

Currently added to 4 accounts of varying roles.

Re: Customer Support Portal Account

OrkanAlibayli — Mon, 23 Aug 2021 15:41:40 GMT

İ am standart user and i want this for accesing and supporting customer's Cortex XDR app. But i am not sure if it is possible or not

Re: Customer Support Portal Account

LAYER_8 — Mon, 23 Aug 2021 17:37:22 GMT

Yes, I am in Prisma Access and Cortex XDR tenants of my customers on the hub. It is possible.

Re: Customer Support Portal Account

OrkanAlibayli — Tue, 24 Aug 2021 05:03:02 GMT

Thank you very much