GP latency with excel add-ins

MoezMania — Fri, 27 Aug 2021 15:44:30 GMT

Hello all

anyone faced this latency issue with excel add-ins load, it takes up to 8 minutes to load which is unacceptable from a user perspective.

the only workaround i found for now is to install VDIs on premises LAN for users, so they can rdp to and open their excel sheets with add ins and that works fine.

any fix exists for GP for this issue ?? please let me know

Re: GP latency with excel add-ins

BPry — Sat, 28 Aug 2021 03:15:43 GMT

@MoezMania,

What exactly are the add-ons that you are using in Excel actually doing? If GlobalProtect is at all effecting them it would mean that they are sending network traffic when in use, so to properly troubleshoot we need to know what the actual traffic issue is. Do your add-ons attempt to load something via SMB? Do they rely on some JAR file to load across a network share? Do they include something like M-Files which will load a list of files from a vault/database?

Can't really help you with the information given because you really haven't identified the actual issue. It may be present when you have add-ons enabled and goes away with them all disabled, I would assume from your description. So I would go through slowly and try to enable all of them one and a time and re-test. Once you find the problem child while connected to GlobalProtect, actually look at what it's attempting to load, from where, and how.

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GP latency with excel add-ins

Re: GP latency with excel add-ins