file saving issue through global protect

SurajN — Fri, 27 Aug 2021 12:50:19 GMT

I'm facing issue at the time MS-Office files saving when global protect is connected.

Logs showing temp file (.rels ) .When we excluded temp file file blocking profile, after that its start to saving file.

But for long time we cant exclude temp file from blocking profile.

So please suggest how to resolve this issue.

model:-3020
os:-9.0.9-h1
app version:-8450-6909
threat version:-8450-6909
antivirus:-3821-4332
wildfire:-58851-591769
url filtering version:-20210827-20179
Global protect:-5.1.6

Re: file saving issue through global protect

BPry — Sat, 28 Aug 2021 03:25:41 GMT

@SurajN,

Wait ... are you actually blocking .rels files from your GlobalProtect clients to your file servers via a File Block profile? Or do you mean you have a threat being identified against .rels files from your GlobalProtect clients to your file servers?

You absolutely don't want to be blocking .rels files outright between your clients and their file servers. That would fundamentally break Office documents. If it's a threat being identified and you've verified that it's a false positive you build out a dedicated exception and submit it to TAC as a false positive so that the signature can be tweaked.

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file saving issue through global protect

Re: file saving issue through global protect