topic Re: Auto Assistance in Plao Alto in General Topics

Re: Auto Assistance in Plao Alto

SubaMuthuram — Mon, 30 Aug 2021 17:01:38 GMT

Hi Team

Are there any documents or something to learn about Auto Assistance?

Re: Auto Assistance in Plao Alto

LAYER_8 — Mon, 30 Aug 2021 18:37:16 GMT

Are you able to clarify the functionality / product you are looking for when it comes to auto assistance?

Re: Auto Assistance in Plao Alto

BPry — Tue, 31 Aug 2021 03:38:19 GMT

@SubaMuthuram,

Most people here wouldn't have any experience with AutoAssitant since it's only available internally and to partners.

Re: Auto Assistance in Plao Alto

SubaMuthuram — Tue, 31 Aug 2021 04:11:00 GMT

@BPry Agreed with your point, I am from one of the partner side. so is there any beacon digital course for this ?

Re: Auto Assistance in Plao Alto

SubaMuthuram — Tue, 31 Aug 2021 04:11:52 GMT

@LAYER_8 , it is one of the Internal tool to help analyse the logs.

Re: Auto Assistance in Plao Alto

S.Cantwell — Tue, 31 Aug 2021 05:08:44 GMT

@SubaMuthuram, the Auto Assistance tool is for ASC (Authorized Support Centers). There is no digital/Beacon training on it. If your company is interested in becoming ASC, then contact PANW and they should be able to assist.

What other questions can we answer for you.

Re: Auto Assistance in Plao Alto

SubaMuthuram — Tue, 31 Aug 2021 05:24:47 GMT

@S.Cantwell ,

I am already working as TAC Engineer in an ASC. I am using Auto Assistance already l. Just want to know to explore deeply for a proper troubleshooting.