topic How do I select an asset when filing a support case? in General Topics

How do I select an asset when filing a support case?

Steven16 — Tue, 31 Aug 2021 15:37:47 GMT

Hi,

Weird question, but I'm trying to make a support case for a firewall, and I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Firefox and Chrome.

Scrolling to the right doesn't help either. No indication of where to click to select an asset.

I'll try on Edge, but if I can't imagine it'll work there. Any help would be appreciated.

Re: How do I select an asset when filing a support case?

Steven16 — Tue, 31 Aug 2021 15:46:08 GMT

Tried it on Edge too, still same issue. It's not letting me select ANYTHING; it's only highlighting the words when I click

Re: How do I select an asset when filing a support case?

CLindler — Tue, 26 Oct 2021 14:21:43 GMT

Did you ever figure out what was causing this?